Purpose
1. Enable automatic, targeted communication for specific apartment units or groups of units—covering maintenance schedules, rent reminders, incident alerts, event invitations, and compliance notifications.
2. Reduce staff workload by centralizing and automating messages via SMS, email, app push, and voice; streamline tenant engagement and ensure regulatory and community-wide notices reach relevant units only.
3. Integrate with property management software, maintenance ticketing, and CRM to trigger and log all communications for compliance and record-keeping.
Trigger Conditions
1. Scheduled events (e.g., rent due dates, inspection reminders).
2. Maintenance ticket creation/update/closure.
3. Emergency or incident events (fire alarm, water shutoff).
4. New document uploads (lease agreements, policy changes).
5. Community announcements or event scheduling.
6. Lease expiration or renewal windows.
Platform Variants
1. Twilio SMS
• Feature/Setting: Messaging API — configure to send SMS to unit-assigned numbers; use webhook for ticket or event-based triggers.
2. SendGrid
• Feature/Setting: Mail Send API — automate time-sensitive email notices using dynamic templates and triggered event data.
3. Slack
• Feature/Setting: Incoming Webhooks — route unit-specific alerts to private or shared channels dedicated to building management or specific units.
4. Microsoft Teams
• Feature/Setting: Channel Messages API — push notifications to corporate communication streams when high-priority unit issues arise.
5. Firebase Cloud Messaging
• Feature/Setting: Notifications API — send push notifications to residents via a custom-built or branded resident app.
6. WhatsApp Business API
• Feature/Setting: Outbound Message — automate WhatsApp unit-specific updates, configured via business-verified accounts.
7. HubSpot
• Feature/Setting: Workflow Automation — auto-email residents based on CRM triggers tied to unit records.
8. Salesforce
• Feature/Setting: Process Builder & Email Alerts — automate multi-channel communications from leasing or incident changes.
9. Google Calendar
• Feature/Setting: Events API — create and share maintenance or event schedules direct to residents’ calendars.
10. Mailgun
• Feature/Setting: Messages API — send batch or individualized policy updates to specific units, using recipient variables.
11. Zendesk
• Feature/Setting: Triggered Email & SMS — status notifications for maintenance requests or support tickets.
12. Freshdesk
• Feature/Setting: Workflow Automations — push notifications to residents upon ticket milestones.
13. DocuSign
• Feature/Setting: Envelope Completion Event — alert units when new documents (leases/policies) are signed or ready for review.
14. RingCentral
• Feature/Setting: SMS API — automate tenant alerts, bridge with voice call when urgent.
15. Telegram Bots
• Feature/Setting: Bot API — dispatch automated updates or reminders in group or direct message for resident groups.
16. Pipedrive
• Feature/Setting: Workflow Automation — segment unit records and define automated outreach based on deal or task stages.
17. Asana
• Feature/Setting: Tasks API — generate resident notifications based on maintenance or compliance action items.
18. Monday.com
• Feature/Setting: Automations Center — trigger custom unit-specific messaging sequences on board updates.
19. Intercom
• Feature/Setting: Outbound Messaging API — personalized, automated messaging for individual residents by unit.
20. Zapier
• Feature/Setting: Multi-app Zaps — chain triggers (new maintenance, new document, expiring lease) with actions (SMS, email, calendar event).
21. ActiveCampaign
• Feature/Setting: Automations — condition-based, personalized communication campaigns targeted at specific units/groups.
22. Brevo (ex-Sendinblue)
• Feature/Setting: Transactional Email/SMS — push transactional notifications for rent and maintenance events.
23. Aircall
• Feature/Setting: Call & Text API — instant voice or SMS alerting triggered from integrated ticket or calendar solutions.
24. Facebook Messenger Platform
• Feature/Setting: Send API — automate property or event updates to residents opted-in on Messenger.
Benefits
1. Improves resident experience and compliance via timely, relevant communications.
2. Reduces errors and missed notifications with automated message flows.
3. Increases visibility for property management and corporate oversight.
4. Enables scalable, easy segmentation across units, floors, or resident types.
5. Centralizes audit trail for all communications, improving legal compliance and accountability.
Communication & Notification Automation