Therapy session reminders for chronic care management

Purpose

1. Automate the entire patient reminder workflow for pediatric cardiology therapy sessions to reduce no-shows and improve chronic care management adherence for children with cardiac conditions.

2. Automation provides parents/guardians with timely notifications, resource links, and pre-visit instructions—across SMS, email, voice, and app—increasing clinic efficiency and quality of care.

3. Enables automating multilingual reminders, follow-up feedback, and telehealth instructions, automating communication for improved outcomes.

Trigger Conditions

1. Automatedly triggers on therapy session creation in EHR, calendar update, or a set interval prior to appointment (e.g., 48 hours before).

2. Automates based on event types: new patient, recurring session, or last-minute reschedule/cancellation.

3. Additional trigger: missed confirmation from recipient or specific keywords via reply.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate appointment reminders via programmable SMS API.
• Sample config: `POST /Messages` with patient phone, reminder text, session datetime.

2. Twilio Voice

• Feature/Setting: Automates voice calls using programmable Voice API for families without texting.
• Sample config: `POST /Calls` with phone number, pre-recorded message or text-to-speech.

3. SendGrid

• Feature/Setting: Automate timely email notifications using SendGrid Mail Send API.
• Sample config: `POST /mail/send` with dynamic template and medical appointment data.

4. Microsoft Teams

• Feature/Setting: Automate sending Teams chat or calendar notifications to medical staff or caregivers.
• Sample: Use Graph API `/chats` or `/events`.

5. Slack

• Feature/Setting: Automate Slack notifications for clinical team or parents in a patient support workspace.
• Sample: `POST /chat.postMessage` to patient-care channel.

6. HubSpot

• Feature/Setting: Automate appointment tasks/tickets or emails with Workflows and CRM APIs.
• Sample: Automate `Create Engagement` or schedule email via workflow trigger.

7. Salesforce Health Cloud

• Feature/Setting: Automate patient notification tasks/workflows.
• Sample: Automate notification with `Process Builder` or `Flow Builder` in Health Cloud.

8. Google Calendar

• Feature/Setting: Automate calendar invites and notifications using Events API.
• Sample: `POST /calendars/events` with appointment details.

9. Outlook/Microsoft 365

• Feature/Setting: Automate appointment reminders and follow-up emails.
• Sample config: Use Graph API `/me/events` + email action.

10. WhatsApp Business API

• Feature/Setting: Automates secure appointment reminders with programmable WhatsApp messages.
• Sample: `POST /messages` with reminder content and session data.

11. Apple Push Notification Service (APNS)

• Feature/Setting: Automate app notification for iOS parent/patient apps.
• Sample: Send push with appointment and prep tips.

12. Firebase Cloud Messaging (FCM)

• Feature/Setting: Automates appointment push notifications for Android.
• Sample: Push custom notification with session detail payload.

13. Mailgun

• Feature/Setting: Automate delivery of personalized emails pre- or post-session.
• Sample: Use `POST /messages` with appointment template.

14. Zoho CRM

• Feature/Setting: Automate reminders, tasks, and follow-up in CRM workflows.
• Sample: Use CRM Automations to send SMS/email from appointment field updates.

15. ClickSend

• Feature/Setting: Automate SMS, email, or voice reminders across channels.
• Sample: Use `/v3/sms/send` or `/v3/email/send` endpoints.

16. RingCentral

• Feature/Setting: Automate SMS/voice notifications for multi-channel reminders.
• Sample: `POST /restapi/v1.0/account/~/extension/~/sms`.

17. ActiveCampaign

• Feature/Setting: Automate lifecycle emails, SMS, or in-app notifications.
• Sample: Configure Automation Workflow for appointment reminders.

18. Intercom

• Feature/Setting: Automate in-app, push, or email reminders to parents.
• Sample: Automated Message triggers on appointment fields.

19. Zendesk

• Feature/Setting: Automate support ticket or notification triggers for session reminders.
• Sample: Automate via `Triggers` or `Automations` in ticketing system.

20. PagerDuty

• Feature/Setting: Automate urgent paging/calling for missed confirmations or escalations.
• Sample: Incident automation for high-risk cases.

21. Vonage (Nexmo)

• Feature/Setting: Automate SMS/voice reminders via programmable APIs.
• Sample: `POST /sms/json` or `/call/json` with reminder content.

22. Plivo

• Feature/Setting: Automate SMS and outbound calls to patient families.
• Sample: `POST /Message` or `POST /Call`.

23. Freshdesk

• Feature/Setting: Automate ticket creation or email reminders using workflows for missed appointments.
• Sample: Workflow automator on appointment missed trigger.

24. Calendly

• Feature/Setting: Automate reminders through event notification webhooks.
• Sample: Configure Event Type reminders and triggers.

25. Aircall

• Feature/Setting: Automate phone call reminders and call logging.
• Sample: Use API for call scheduling.

26. DocuSign

• Feature/Setting: Automate signing pre-visit consent forms alongside reminders.
• Sample: API integration to trigger document on reminder send.

Benefits

1. Automates reduction in appointment no-shows by notifying families across all preferred channels in real-time.

2. Streamlined chronic care management by automating adherence and follow-up, improving health outcomes for cardiac pediatric patients.

3. Automates multi-language and accessibility communications, accommodating family needs.

4. Reduces admin workload by automating entire reminder chain, freeing clinical staff for critical care.

5. Ensures greater consistency and compliance in chronic care therapy session attendance via seamless automation.

6. Enables rapid scaling and auditability of automated reminder sequences and confirmation tracking.