Communication & Notification SystemsPurpose
1.2. Provide centralized, chronological, and searchable logs of SMS, email, calls, and in-app/portal messages between agistment providers, clients, and stakeholders.
1.3. Enable scheduled, conditional, and event-driven reporting for legal, regulatory, and business productivity needs, supporting audits, lease reviews, and incident investigations.
Trigger Conditions
2.2. On status changes for a grazing lease (creation, payment, renewal, termination, incident reports).
2.3. When scheduled communications (reminders, notices, alerts) are dispatched.
2.4. Upon submission or update of digital forms/agreements related to leases via portals or document signers.
2.5. When critical keywords or topics (e.g., animal welfare, dispute, inspection) appear in communication content.
Platform Variants
• Feature/Setting: SMS Callback URLs; configure webhook to log every message event using Message Status Callbacks.
3.2. SendGrid
• Feature/Setting: Event Webhook; enable event notifications for sent/delivered/bounced emails, direct webhook to log handler.
3.3. Microsoft Teams
• Feature/Setting: Configure channel connectors, use Graph API to retrieve relevant messages, log each automated notification.
3.4. Slack
• Feature/Setting: Event Subscriptions API; subscribe to message events, direct to log endpoint.
3.5. Gmail API
• Feature/Setting: Watch API changes on relevant mailboxes, log thread metadata and message content when communication occurs.
3.6. Outlook 365
• Feature/Setting: Use Microsoft Graph Mail API to subscribe to message send/receive events for specified folders or users.
3.7. WhatsApp Business API
• Feature/Setting: Register Webhook URL for message notifications; process events for archiving.
3.8. Zoho Mail
• Feature/Setting: Enable Webhooks on mailbox rules; push all outbound and inbound messages to log endpoint.
3.9. Mailgun
• Feature/Setting: Use Routes and Events API for automatic message event delivery and logging.
3.10. RingCentral
• Feature/Setting: Enable Message Store API polling or Webhook subscriptions for calls, SMS, and fax logging.
3.11. HubSpot
• Feature/Setting: Register Webhooks for email, SMS, and task event types; log communication and notification actions.
3.12. Salesforce
• Feature/Setting: Use Platform Events and EmailMessage object streaming; ingest into a log system.
3.13. Intercom
• Feature/Setting: Configure Webhooks for conversation.new, message.sent, message.received; forward payloads to logs.
3.14. Zendesk
• Feature/Setting: Use Triggers and HTTP Targets for ticket/comment creation events; push communication history.
3.15. Freshdesk
• Feature/Setting: Use Observer automations and Webhooks for logging ticket and message events.
3.16. Facebook Messenger API
• Feature/Setting: Subscribe App to message webhook events, process payloads for inclusion in log.
3.17. Google Chat
• Feature/Setting: Enable incoming/outgoing webhook bots; log relevant conversation activities.
3.18. Telegram Bot API
• Feature/Setting: Set Webhook to receive all chat event payloads, log as part of message trail.
3.19. Zoom
• Feature/Setting: Meeting and chat message event webhooks; process and log communication metadata and content.
3.20. Pipedrive
• Feature/Setting: Use Activity Webhooks for communication notes, calls, and emails; log details upon event firing.
3.21. DocuSign
• Feature/Setting: Register Connect Webhook for envelope status & message events related to lease agreements.
3.22. ClickSend
• Feature/Setting: Enable delivery report webhook for SMS, email and voice events; log into auditing records.
Benefits
4.2. Simplify incident resolution, trace accountability, and reduce manual log maintenance.
4.3. Enhance transparency for all parties in lease communications.
4.4. Enable trend and issue detection using structured communication history.
4.5. Automate regulatory or contractual reporting with minimal human effort.