Communication & Notification SystemsPurpose
1.2. Centralize incident detection, streamline messaging, guarantee traceability, and minimize delays in incident mitigation.
1.3. Automatically route context-rich alerts to appropriate parties and escalate if unresolved within predefined intervals.
Trigger Conditions
2.2. Sensor anomaly detected (e.g., animal movement, fence/vault tamper) confirmed by IoT platform.
2.3. Manually raised urgent issues from tenants or staff using webform, mobile app, or hotline.
2.4. Failure to acknowledge initial notifications within escalation time window.
Platform Variants
3.1. Twilio SMS
• Feature: Programmable SMS API
• Sample: Webhook-triggered SMS to on-call personnel with escalation flow on non-response.
3.2. SendGrid
• Feature: Transactional Email API
• Sample: Auto-generate incident email to leaseholders/management with event data.
3.3. Slack
• Feature: Incoming Webhooks
• Sample: Post urgent incident alert to predefined Slack channel with @mentions based on incident type.
3.4. Microsoft Teams
• Feature: Teams Bot API
• Sample: Bot posts incident card, triggers escalation if not acknowledged in thread.
3.5. PagerDuty
• Feature: Incident Trigger API
• Sample: Open urgent incident in PagerDuty, assign escalation policy by incident severity.
3.6. Opsgenie
• Feature: Create Alert API
• Sample: Submit event for tiered notification (SMS, email, app push) and auto-escalation.
3.7. Zendesk
• Feature: Ticket API
• Sample: Raise support ticket marked ‘Urgent’, with SLAs for response/escalation.
3.8. ServiceNow
• Feature: Incident Management API
• Sample: Log urgent incident, generate escalation tasks to key personnel.
3.9. Salesforce Service Cloud
• Feature: Case Escalation Rules
• Sample: Case auto-assign with escalation triggers if status remains unresolved.
3.10. Freshdesk
• Feature: Ticket Escalation API
• Sample: Escalates overdue incident tickets via email/SMS to higher management.
3.11. HubSpot
• Feature: Workflow Automation
• Sample: Automated email/push notification upon urgent ticket.
3.12. Zoho Desk
• Feature: Notification Rules
• Sample: Rule triggers SMS, email, or in-app push for escalated agistment events.
3.13. Pushover
• Feature: Priority Push Notifications API
• Sample: Push high-priority notification to group device on incident report.
3.14. Telegram
• Feature: Bot API
• Sample: Bot sends urgent broadcast to owner chat and staff group.
3.15. WhatsApp Business API
• Feature: Message Send
• Sample: Trigger template message/notification to response roster.
3.16. Email (SMTP/IMAP)
• Feature: Automated Email Dispatch
• Sample: Send escalation email via SMTP server to escalation list.
3.17. Google Chat
• Feature: Webhooks/API Integration
• Sample: Post incident alert card; escalate via direct chat if no response.
3.18. Discord
• Feature: Webhook/Bot Message
• Sample: Bot posts incident to moderation channel; pings on-call role.
3.19. VictorOps (Splunk On-Call)
• Feature: REST Alert API
• Sample: Create and escalate on-call incidents for animal/sensor events.
3.20. SMS Gateway API (e.g., Vonage/Nexmo, Plivo)
• Feature: REST SMS Send
• Sample: Api-triggered multi-recipient, multi-step urgent notification.
3.21. Aircall
• Feature: Call Automation API
• Sample: Auto-dial on-call agent or team for voice alert/escalation.
3.22. Mattermost
• Feature: Incoming Webhooks
• Sample: Real-time escalation post to ops/security channels.
Benefits
4.2. Guarantees that unacknowledged alerts escalate reliably.
4.3. Improves audit trail for issue management and compliance.
4.4. Decreases manual intervention, enabling staff to focus on remediation.
4.5. Adapts to any communication preference or infrastructure.