Communication & NotificationsPurpose
1.2. Ensure transparent communication and compliance in identity registration handling.
1.3. Reduce administrative backlog from manual follow-ups by automating status updates and requests for missing documentation.
1.4. Enhance public trust by providing proactive and reliable government-to-citizen communication.
Trigger Conditions
2.2. Application status is updated to incomplete or missing documentation.
2.3. Manual flag by staff on application profile for review required.
2.4. Scheduled batch check identifies pending/incomplete daily submissions.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS API, send status alert using POST to /Messages; e.g., configure phone number, message body, recipient.
3.2. SendGrid
• Feature/Setting: Email API, trigger transactional email; set template ID, recipient, context with application details.
3.3. Slack
• Feature/Setting: Incoming Webhooks; configure channel, message block, color coding for alert type.
3.4. Microsoft Teams
• Feature/Setting: Connector webhook, set message payload, target channel/group.
3.5. Gmail API
• Feature/Setting: Create draft or send email via users.messages.send, set subject/status body dynamically.
3.6. WhatsApp Business API
• Feature/Setting: Send message endpoint, configure template for application alerts, include dynamic fields.
3.7. Telegram Bot API
• Feature/Setting: /sendMessage method, configure bot, chat_id, and status alert text.
3.8. Discord
• Feature/Setting: Webhook integration, send POST with customized message and embed fields.
3.9. Zendesk
• Feature/Setting: Create ticket via Tickets API for internal staff notification on application issues.
3.10. Freshdesk
• Feature/Setting: Tickets API, auto-create or update ticket status and send mail to requester.
3.11. HubSpot
• Feature/Setting: Workflows, trigger notification email/SMS based on custom status property.
3.12. Salesforce
• Feature/Setting: Process Builder flow, trigger alert email or in-app notification by status change.
3.13. Mailgun
• Feature/Setting: Messages API, send dynamic notification emails on application state.
3.14. Outlook 365
• Feature/Setting: SendMail endpoint, configure account authentication and email payload details.
3.15. Amazon SES
• Feature/Setting: SendEmail API, set template and applicant’s email as recipient.
3.16. Google Chat
• Feature/Setting: Webhook connector, send JSON with formatted card/message and actionable links.
3.17. PagerDuty
• Feature/Setting: Events API, trigger alert for rejected/incomplete applications for admin escalation.
3.18. Pushover
• Feature/Setting: Message API, mobile push notification on user device for time-sensitive updates.
3.19. Mattermost
• Feature/Setting: Incoming webhook, configure data payload and mention roles/groups in alerts.
3.20. ClickSend
• Feature/Setting: SMS/Email API, parameters for alert content, recipient contact, and delivery tracking.
3.21. Intercom
• Feature/Setting: Outbound messages, trigger based on custom attribute change in user profile.
3.22. Aircall
• Feature/Setting: API trigger to create call task or SMS alert on application rejection for support actions.
3.23. Zoho Mail
• Feature/Setting: SendMail API, schedule notification and records tracking.
3.24. LINE Notify
• Feature/Setting: API call with application link and status to user's LINE account.
Benefits
4.2. Ensures communication uniformity and removes manual tracking.
4.3. Scales across digital and traditional channels for maximum reach.
4.4. Automates audit-friendly logs of every status update.
4.5. Increases operational accuracy in public service workflows.