Broadcast announcements to staff and families

Purpose

1.1. Rapidly inform all staff and family members of urgent updates, policy changes, emergency notifications, daily routines, upcoming events, or service disruptions.
1.2. Centralize and ensure consistency of communication across caregivers, onsite staff, remote team members, and families of residents.
1.3. Enhance care quality, compliance, and transparency by keeping all stakeholders promptly aware of any changes.
1.4. Reduce manual communication workload and eliminate information gaps.

Trigger Conditions

2.1. Manual trigger by an authorized admin or supervisor.
2.2. Automatic trigger via scheduled events (daily briefings, shift changes, reminders).
2.3. Trigger by integration—e.g., a new policy uploaded, emergency status from alert systems, or change in care plan noted in EHR (Electronic Health Record).
2.4. Trigger by external systems (weather alerts, government advisories) configured to notify the group.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure ‘Bulk SMS’ API; set recipients list from staff and family database; use message templating for personalization.
3.2. SendGrid
• Feature/Setting: Use ‘Marketing Campaigns’ API for mass email sends; manage recipient lists segmented by role (staff, family).
3.3. Slack
• Feature/Setting: Set up ‘Incoming Webhooks’ feature; post announcement in specific channels for staff or care teams.
3.4. Microsoft Teams
• Feature/Setting: Use ‘ChatMessage.Send’ in Graph API; deliver automated posts into group or team chat.
3.5. Google Chat
• Feature/Setting: Leverage ‘Spaces.messages.create’ endpoint to push announcements in designated chat spaces.
3.6. Mailchimp
• Feature/Setting: Use ‘Campaigns’ API for automated mass email sends; segment audience tags by recipient type.
3.7. WhatsApp Business API
• Feature/Setting: Configure ‘Send Message’ endpoint to broadcast template notifications to family/staff numbers.
3.8. Telegram
• Feature/Setting: Use Bot API, ‘sendMessage’; push notifications to members of staff/family groups.
3.9. Facebook Messenger
• Feature/Setting: Set up ‘Send API’ for broadcast messages to subscribed Messenger contacts.
3.10. Zoom Chat
• Feature/Setting: Use Zoom Chatbot API, send programmatic messages to team chat channels during emergencies.
3.11. Discord
• Feature/Setting: Employ Webhook URL to post structured announcements to selected Discord servers/channels.
3.12. Pushover
• Feature/Setting: Utilize Pushover API for instant push notifications to registered staff and family mobile devices.
3.13. OneSignal
• Feature/Setting: Segment staff/families; use ‘Notifications API’ for timely push delivery on web/mobile.
3.14. Firebase Cloud Messaging (FCM)
• Feature/Setting: Implement ‘Send’ API for broadcasting alerts to registered care staff/family app users.
3.15. Amazon Simple Notification Service (SNS)
• Feature/Setting: Use ‘Publish’ to topics/subscriptions configured for both staff and family groups.
3.16. Outlook 365
• Feature/Setting: Graph API ‘sendMail’; automate email notices from organizational accounts.
3.17. HubSpot
• Feature/Setting: Use ‘Email API’ for broadcast emails; leverage list segmentation to target correct recipients.
3.18. Zendesk
• Feature/Setting: ‘Tickets’ API to create announcement tickets updating both staff and connected family contacts.
3.19. Jive (GoTo Connect)
• Feature/Setting: ‘Announcement’ broadcast system to trigger mass voice/call messages to staff lines.
3.20. SignalWire
• Feature/Setting: Messaging API to send bulk SMS or calls for alerts or routine announcements.

Benefits

4.1. Ensures all stakeholders are promptly and uniformly informed, reducing risk of miscommunication.
4.2. Enables swift delivery of urgent or regulatory notices, supporting compliance and safety.
4.3. Lowers manual overhead for care coordinators, freeing staff for critical human-centric duties.
4.4. Improves family trust and satisfaction with transparency and responsive communication practices.