Family updates on client status via secure messaging

Purpose

1.1. Provide real-time, secure updates on client status to authorized family members, ensuring transparency, peace of mind, and compliance with privacy standards in adult foster care.
1.2. Automate delivery of health updates, appointment reminders, incident notifications, and general well-being updates using secure, traceable communication channels.
1.3. Centralize communication logs for compliance, reduce manual staff workload, and ensure timely, error-free updates to multiple recipients.

Trigger Conditions

2.1. Change in client status in Electronic Health Record (EHR) or care management system.
2.2. Staff documentation of significant event, medication change, or appointment.
2.3. Scheduled routine wellness check-ins.
2.4. Incoming request from family for update or acknowledgement of prior update.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging API; configure trigger on EHR status change; sample config: webhook from EHR → Twilio Messages endpoint.

3.2. SendGrid
• Feature/Setting: Email API; link update event to Transactional Email trigger; sample: status update → SendGrid POST /mail/send.

3.3. Slack
• Feature/Setting: Slack Incoming Webhooks; status message posted to secure family channel; configure webhook URL per family group.

3.4. Microsoft Teams
• Feature/Setting: Graph API for chat; send direct message to family member Teams account; automate with Teams connector.

3.5. Signal
• Feature/Setting: Signal CLI API for group messaging; trigger outbound message to family group upon event detection.

3.6. WhatsApp Business
• Feature/Setting: WhatsApp Cloud API; automate message template delivery; configuration: status change triggers /messages endpoint.

3.7. Telegram
• Feature/Setting: Bot API; automated message to private group; configure bot with family group ID.

3.8. Apple Messages for Business
• Feature/Setting: Business Chat API; push secure status updates; set up chat session per family.

3.9. Google Chat
• Feature/Setting: Chat API / Webhooks; post client update in secure space; configure via incoming webhook per family.

3.10. Zoom Chat
• Feature/Setting: Zoom Chat Messages API; automate update message to family Zoom Chat; configure app for push messaging.

3.11. Salesforce Service Cloud
• Feature/Setting: Messaging service triggers; send SMS/Email from case workflow; configure process builder for automation.

3.12. Zendesk
• Feature/Setting: Trigger automated SMS/Email with Zendesk Notify; set event-based notifications on client ticket update.

3.13. Intercom
• Feature/Setting: Outbound Messages API; push notification to family via Intercom conversations.

3.14. Viber
• Feature/Setting: Viber Messages API; configure for group/family update broadcast; secure token per family.

3.15. Facebook Messenger
• Feature/Setting: Messenger Platform Send API; automated message to pre-authorized Messenger users.

3.16. Cisco Webex
• Feature/Setting: Webex Messaging API; post updates in secure space; webhook integration on status change.

3.17. PagerDuty
• Feature/Setting: Event Orchestration; send critical incident updates as alert to family notification group.

3.18. FHIR HL7 Compliant Messaging
• Feature/Setting: Secure patient status messaging; configure FHIR messaging endpoint for outbound update event.

3.19. DocuSign
• Feature/Setting: Send secure update via envelope with audit trail; API configuration: trigger document/message send.

3.20. HIPAA Compliant Email (Paubox, LuxSci, etc.)
• Feature/Setting: Secure outbound email API; configure trigger from event update; audit for message delivery status.

Benefits

4.1. Secure, auditable delivery of sensitive updates to authorized family only.
4.2. Reduced manual effort and response time by automating routine notifications.
4.3. Multi-channel outreach ensures families are reached by their preferred method.
4.4. Improved family trust, satisfaction, and transparency.
4.5. Detailed message logs assist compliance with privacy and reporting regulations.