Communication & NotificationsPurpose
1.2. Automates the centralization of alerts into preferred chat platforms to ensure team responsiveness and client satisfaction.
1.3. Automate operations by integrating instant messengers with facility management software and calendars for operational continuity.
1.4. Automated escalation of unresolved issues directly to designated operations personnel through messaging.
1.5. Enables automated, customizable announcement distribution and automated responses to client queries.
Trigger Conditions
2.2. New visitor sign-in or contractor arrival.
2.3. Automated escalation when a message is marked urgent or unresolved.
2.4. Automation of notifications on facility emergencies, maintenance, or room schedule changes.
2.5. Client submission of pre-defined queries via website or app, triggering automated outreach.
Platform variants
- Feature/Setting: Automates outbound messaging ("sendMessage" API), automate triggers for appointments, reminders, or urgent faults.
3.2. Slack
- Feature/Setting: Automated "chat.postMessage" API, automate channel alerts or direct admin notifications.
3.3. Microsoft Teams
- Feature/Setting: Automate messaging using "Send message" connector in Microsoft Graph API or Power Automate integration.
3.4. Twilio Programmable SMS
- Feature/Setting: Automates messages through "Messages" endpoint for SMS-based communication on maintenance or bookings.
3.5. Telegram Bot API
- Feature/Setting: Automate outgoing/incoming message handling via "sendMessage" function; automate new incident alerts.
3.6. Facebook Messenger Platform
- Feature/Setting: Automate responses and outbound broadcast with "Send API".
3.7. Google Chat
- Feature/Setting: Automate automated notifications or cards via "Spaces.messages.create".
3.8. Signal API
- Feature/Setting: Automate automated message distribution and notifications to secure channels via signal-cli.
3.9. Discord Webhook
- Feature/Setting: Automate automated channel posts with operational updates via webhook triggers.
3.10. WeChat Work (WeCom)
- Feature/Setting: Automate message automation using "send_message" endpoint in corporate APIs.
3.11. Zendesk
- Feature/Setting: Automated ticket update notifications using trigger-based "notify target" webhooks.
3.12. Intercom
- Feature/Setting: Automated outbound message flows and chat notification via Intercom Conversation API.
3.13. Line Messaging API
- Feature/Setting: Automate sending messages for urgent alerts using "push message" endpoint.
3.14. Viber Bot
- Feature/Setting: Automates broadcast and instant delivery via the "send_message" method.
3.15. SignalWire
- Feature/Setting: Automate automated SMS/voice messages for alerts using "Message API".
3.16. Skype for Business
- Feature/Setting: Automate Skype messaging using Bot Framework "sendActivity" or UCWA API.
3.17. Mattermost
- Feature/Setting: Automate webhook integrations for automated alerts in team channels.
3.18. Rocket.Chat
- Feature/Setting: Automates message posting using REST API "chat.postMessage".
3.19. Zoho Cliq
- Feature/Setting: Automate bot/notification messages using "Send Message" API.
3.20. Cisco Webex
- Feature/Setting: Automate message distribution via "messages" API for operations incident alerts.
3.21. Email (SMTP/IMAP/Office 365)
- Feature/Setting: Automate fallback messaging or escalations via "sendMail" endpoints.
Benefits
4.2. Automate customizable notification templates to fit varying business center workflows.
4.3. Automating escalations mitigates the risk of critical incidents being overlooked.
4.4. Turnkey automator for integrating disparate messaging and operations systems.
4.5. Enables team members to automate their workload, reducing manual check-ins and follow-ups.
4.6. Automation provides an audit trail of sent/received alerts, improving accountability.
4.7. Automates after-hours alerts for critical facility events, ensuring continuous monitoring.