Automated feedback and survey collection post events

Purpose

1.1. Seamless capture of attendee feedback after events, enabling the Apostolic church to measure engagement, improve communication, and refine outreach strategies.
1.2. Automatic dispatch of surveys via preferred communication channels, reducing manual efforts and ensuring timely responses.
1.3. Consolidation and analysis of responses for leadership to monitor satisfaction, identify concerns, and track spiritual impact.
1.4. Trigger follow-up pastoral care based on feedback, strengthening relationships and fostering congregation growth.

Trigger Conditions

2.1. Scheduled time post-event (e.g., within 24 hours of event end).
2.2. Confirmation of attendee check-in or participation.
2.3. Completion of church event registration or RSVP.
2.4. Manually marked attendance by church staff or volunteer.
2.5. Linked calendar event changed to “Completed.”

Platform Variants

3.1. Twilio SMS
– Feature/Setting: Automated SMS Survey
– Configuration: Use Twilio Programmable SMS API to send templated survey links to attendee phone numbers.

3.2. SendGrid
– Feature/Setting: Transactional Email
– Configuration: Configure Single Send with dynamic fields for survey URLs.

3.3. Google Forms
– Feature/Setting: Survey Form Creation
– Configuration: Generate form URL and auto-inject into outgoing messages via Google Forms API.

3.4. Mailchimp
– Feature/Setting: Post-event Campaign
– Configuration: Automation Workflow > Choose Trigger (“Event completed”), select survey template.

3.5. SurveyMonkey
– Feature/Setting: Collector API
– Configuration: Create and distribute survey links using the Create Collector endpoint.

3.6. Microsoft Teams
– Feature/Setting: Automated Chat Bot
– Configuration: Microsoft Graph API to schedule survey messages in event-specific Teams channel.

3.7. WhatsApp Business API
– Feature/Setting: Template Message Dispatch
– Configuration: Use approved survey message template via WhatsApp Business API.

3.8. Zoom
– Feature/Setting: Post-Meeting Survey
– Configuration: Enable survey prompt via Meeting Settings > Scheduled Meetings API.

3.9. Slack
– Feature/Setting: Channel Message Automation
– Configuration: Slack Events API to trigger survey post in relevant group.

3.10. Salesforce
– Feature/Setting: Survey Invitations
– Configuration: Flow automation post-event via Salesforce Survey Invites API.

3.11. Facebook Messenger
– Feature/Setting: Messenger Bot Automation
– Configuration: Send survey links as messages using Facebook Send API.

3.12. Constant Contact
– Feature/Setting: Automated Email Series
– Configuration: Triggered message after event via Campaign Event API.

3.13. HubSpot
– Feature/Setting: Workflow Trigger
– Configuration: Use “Event Finished” trigger to send survey email via Workflows API.

3.14. Eventbrite
– Feature/Setting: Post-event Communication
– Configuration: Event ended webhook triggers custom survey email.

3.15. Zoho CRM
– Feature/Setting: Workflow Rule
– Configuration: Task-triggered post-event using Zoho Survey integration.

3.16. ActiveCampaign
– Feature/Setting: Automation Sequence
– Configuration: Automation > Trigger: Tag “Event Attended,” Action: Send survey.

3.17. Pabbly Connect
– Feature/Setting: Multi-step Automation
– Configuration: Event end = Trigger, Action = survey push via chosen channel.

3.18. Qualtrics
– Feature/Setting: Survey Distribution API
– Configuration: Use Distributions endpoint to email out post-event surveys.

3.19. Alchemer (SurveyGizmo)
– Feature/Setting: API Survey Send
– Configuration: Use API to create and send unique survey links post-event.

3.20. Typeform
– Feature/Setting: Form Distribution
– Configuration: Generate Typeform survey link and insert via outbound email APIs.

3.21. Microsoft Power Automate
– Feature/Setting: Automated Flows
– Configuration: Build flow—when calendar event marked “Complete,” send Microsoft Forms survey.

3.22. Airtable
– Feature/Setting: Automation Script
– Configuration: On event end, send Email with integrated survey via Airtable Automations.

3.23. Telegram Bot API
– Feature/Setting: Custom Bot Survey Message
– Configuration: SendMessage method with survey link after event attendance confirmation.

3.24. Klaviyo
– Feature/Setting: Event-triggered Flow
– Configuration: Event trigger “Attended Event” to launch post-event survey email.

3.25. Gmail API
– Feature/Setting: Programmatic Email
– Configuration: Send email with survey link via Users.messages.send.

Benefits

4.1. Eliminates manual survey distribution; ensures consistent outreach.
4.2. Enables fast response analysis supporting data-driven ministry decisions.
4.3. Scales communication for large congregations with minimal volunteer effort.
4.4. Increases feedback rates through strategic multi-channel delivery.
4.5. Enhances congregational trust through prompt follow-up on event experiences.