Communication & ReportingPurpose
1.2. Streamline outreach to improve tenant satisfaction and compliance while minimizing manual effort.
1.3. Maintain a documented communication trail for regulatory and operational purposes.
1.4. Reach tenants across preferred channels (SMS, email, app notifications, voice, WhatsApp).
1.5. Facilitate two-way feedback or confirmations for receipt of important messages.
Trigger Conditions
2.2. Automated trigger upon detection of system alerts (e.g., fire alarm, utility outage).
2.3. Periodic scheduled triggers (e.g., monthly reminders, maintenance notices).
2.4. Event-driven trigger (e.g., update in property management software marking an incident).
Platform Variants
• Function: Messaging API
• Setting: Configure ‘/Messages’ endpoint with recipient list; set sender verified phone number.
3.2. SendGrid
• Function: Mail Send API
• Setting: Configure ‘v3/mail/send’ with dynamic recipients and HTML template.
3.3. Mailgun
• Function: Messages API
• Setting: Use ‘/messages’ endpoint with list address or group alias.
3.4. Slack
• Function: Incoming Webhooks
• Setting: Post announcements to #tenant-updates channel.
3.5. Microsoft Teams
• Function: Connector Incoming Webhook
• Setting: Target specific channel for property group.
3.6. WhatsApp Business API
• Function: /messages endpoint
• Setting: Send template message to approved tenant phone lists.
3.7. Facebook Messenger
• Function: Send API
• Setting: Use ‘/me/messages’ with persistent menu or predefined templates.
3.8. Telegram
• Function: Bot API sendMessage
• Setting: Direct messages to user/chat ID lists.
3.9. Pusher
• Function: Channels API
• Setting: Trigger broadcast event to user group.
3.10. OneSignal
• Function: Create notification
• Setting: Push to device groups with tailored content.
3.11. Firebase Cloud Messaging (FCM)
• Function: Send to Multiple Devices
• Setting: Use topics for tenant groups.
3.12. Mandrill
• Function: Messages API
• Setting: Set batch email with merge tags for personalization.
3.13. Zoom
• Function: Webinar Invitation/Notifications
• Setting: Use ‘/webinars/{id}/registrants/invite’ endpoint to send join reminders for virtual meetings.
3.14. Google Chat
• Function: Webhook
• Setting: Announcement to specified room/spaces.
3.15. HubSpot
• Function: Marketing Email API
• Setting: Trigger contact list sends for tenants.
3.16. Zoho CRM
• Function: Workflow Rules
• Setting: Automate messaging based on module status update.
3.17. ActiveCampaign
• Function: Campaign Automation
• Setting: Trigger SMS/email/broadcast to tenant segments.
3.18. Intercom
• Function: Outbound Messages
• Setting: Send in-app or email messages to user segment tagged ‘Tenant’.
3.19. Zendesk
• Function: Triggered Ticket/Notification
• Setting: Notify end users with bulk ticket update.
3.20. Viber Business Messages
• Function: Bulk send
• Setting: Use Viber API for group messages.
3.21. ClickSend
• Function: SMS Campaign
• Setting: Set up one-way message blast to tenant list.
3.22. RingCentral
• Function: SMS API
• Setting: Send mass texts using message batching endpoint.
3.23. Salesforce Marketing Cloud
• Function: Journey Builder Message
• Setting: Automate announcements via SMS or Email actions.
3.24. Plivo
• Function: Message API
• Setting: Queue SMS to all saved tenant contacts.
Benefits
4.2. Reduced human error and resource time by centralizing announcement processes.
4.3. Scalable communication across one or multiple properties.
4.4. Real-time audit trails for compliance and dispute resolution.
4.5. Flexible integrations with other systems (CRMs, property management platforms) for contextual automation.
4.6. Easy opt-in/opt-out compliance to privacy regulations.
4.7. Supports multilingual, personalized messaging for diverse tenant bases.