Team notifications on urgent requests or complaints

Purpose

1.1. Instantly notify relevant team members when clients submit urgent rental requests or complaints, ensuring rapid response and effective resolution.
1.2. Streamlines communication between front office, maintenance, property managers, and customer service for time-sensitive issues.
1.3. Reduces delays, increases tenant satisfaction, and ensures accountability with traceable, actionable notifications across all touchpoints.

Trigger Conditions

2.1. New ticket/request tagged as 'urgent', 'emergency', or 'complaint' in CRM, email, or helpdesk.
2.2. Incoming messages containing designated keywords in online forms or chatbot conversations.
2.3. SLA timer exceeded on any unresolved ticket or escalation flag set by staff.

Platform Variants

3.1. Twilio (SMS)
• Feature: Programmable Messaging API — Send SMS to agent group on trigger.
• Configuration: Configure API endpoint for urgent tickets; message body includes summary and link.
3.2. SendGrid
• Feature: Email API — Dispatch emails to team inbox on trigger event.
• Configuration: Set up dynamic templates for urgent notifications, pull data from CRM/ticket source.
3.3. Slack
• Feature: Webhooks — Post to specific channel with incident alert.
• Configuration: Create incoming webhook; map alert payload for urgency and ticket details.
3.4. Microsoft Teams
• Feature: Incoming Webhook or Graph API — Send rich notification card to team/chat.
• Configuration: Register webhook/Graph access for message card, post message with client/ticket info.
3.5. PagerDuty
• Feature: Events API — Trigger on-call alert for urgent requests.
• Configuration: Define service with integration key; send POST requests with ticket data.
3.6. Zendesk
• Feature: Triggers — Notify group or webhook when ticket priority is high or emergency.
• Configuration: Rule set for tags/status; escalation email/webhook linked to on-duty team.
3.7. Freshdesk
• Feature: Automations — Dispatch email, SMS, or app alert on critical tickets.
• Configuration: Scenario automation with conditions on 'priority' or 'type'.
3.8. ServiceNow
• Feature: Business Rules — Send alert or integrate with external system for incident notification.
• Configuration: Rule for ‘Urgent’ priority, triggers REST message to notification system.
3.9. Salesforce
• Feature: Workflow Rules/Process Builder — Notify assigned users or group via email/SMS.
• Configuration: Setup process to react to case field change or tag.
3.10. Google Chat
• Feature: Webhook bots — Send urgent notifications to rooms or users.
• Configuration: Set up bot webhook, define JSON payload for alerts.
3.11. WhatsApp Business API
• Feature: Message notifications — Send to group or single contact.
• Configuration: Template message with dynamic parameters populated from ticket.
3.12. Pushover
• Feature: Push Notification API — Deliver mobile push to agent devices.
• Configuration: HTTP request with priority and message content; configure device/user keys.
3.13. Discord
• Feature: Webhooks — Post alert to designated server/channel.
• Configuration: Setup webhook webhook URL, send JSON-formatted urgent event payload.
3.14. Gmail (via Google API)
• Feature: Automated email alerts — Send to priority inbox or label.
• Configuration: Use Gmail API to compose/send alert on event detection.
3.15. Asana
• Feature: Task/Comment API — Create urgent task or comment with notification.
• Configuration: Set up endpoint to post into urgent/complaints project.
3.16. Monday.com
• Feature: Automations — Create item/alert in board for high-priority requests.
• Configuration: Automation recipe for incoming high-priority data.
3.17. Telegram Bot API
• Feature: SendMessage — Push alert to group/channel/user.
• Configuration: Bot token with chat id and message text formatted for urgency.
3.18. Jira
• Feature: Issue Notifications — Notify on creation/tag/update of urgent issue.
• Configuration: Automation rule triggers notification per priority scheme.
3.19. HubSpot
• Feature: Workflow Automation — Email or internal notification on urgent ticket creation.
• Configuration: Workflow with trigger: ticket status/tag/priority.
3.20. Notion
• Feature: Database API — Add urgent record or comment, mention user(s).
• Configuration: API call to create/update item with ‘urgent’ tag, @mention team.

Benefits

4.1. Accelerates tenant issue resolution and team coordination for better client experience.
4.2. Reduces manual oversight; enforces SLA adherence through automatic, real-time alerts.
4.3. Supports auditability and transparency in urgent incident handling.
4.4. Flexible integration with chosen messaging channels and business workflows.
4.5. Empowers proactive management by closing communication gaps across office and field teams.