Emergency communication broadcast system

Purpose

1. Automate emergency message broadcasts to families/guardians during critical incidents (fire, evacuation, security, health outbreaks) in a pediatric hospital setting.

2. Accelerate dissemination of vital instructions and updates using multiple communication channels simultaneously.

3. Centralize message control for hospital staff to standardize, schedule, and audit emergency communications.

4. Automate translation, escalation, and confirmation (read receipts or replies), providing comprehensive data trails for compliance and review.

5. Integrate with Electronic Health Records (EHR), visitor management, and patient check-in systems to address the correct parties.

Trigger Conditions

1. Manual trigger from hospital emergency dashboard or control app.

2. Detection via integrated sensors, fire alarms, or access control systems (e.g., automatedly triggered on code red or lockdown signals).

3. Scheduled emergency drills/events with predetermined broadcast times.

4. Automated escalation from incident management platforms (e.g., after unacknowledged critical ticket past due SLA).

5. API webhook from government or municipal alert systems for automatable external threat notifications.

Platform variants

1. Twilio Programmable Messaging API

• Feature/Setting: Automate SMS/WhatsApp; configure programmable API endpoint for mass message dispatch + automated templates.
  

2. SendGrid v3 Mail Send

• Feature/Setting: Automate broadcast email via transactional template, set high-priority flags, and enable click/read tracking automations.
  

3. Slack Incoming Webhooks

• Feature/Setting: Automate real-time alerts to staff/family Slack channels; webhook URL + message formatting for escalations.
  

4. Microsoft Teams Create Conversation API

• Feature/Setting: Automate Teams message posts to targeted or organization-wide channels using Graph API and message payload.
  

5. Zoom Phone SMS API

• Feature/Setting: Automate SMS via Zoom’s programmable telecom APIs; configure recipient group and emergency text template.
  

6. PagerDuty Events API v2

• Feature/Setting: Trigger automated incident communications with custom payload; escalate via rulesets.
  

7. ServiceNow Incident Management API

• Feature/Setting: Automate broadcast via mass notification module; tie in incident records and confirm delivery.
  

8. Salesforce Marketing Cloud Transactional Messaging

• Feature/Setting: Automate push/SMS/email via API; campaign definition for "Emergency Family Notification."
  

9. Mailgun Messages API

• Feature/Setting: Automate transactional email broadcasts with prioritized queues and delivery reporting.
  

10. WhatsApp Business Cloud API

• Feature/Setting: Automate message templates for WhatsApp; configure interactive (button-based) automated replies.
  

11. OneCallNow Mass Text/Voice API

• Feature/Setting: Automate recorded voice call and SMS notifications; custom interface for grouping and language.
  

12. Pusher Channels REST API

• Feature/Setting: Automate real-time web/mobile push notifications; subscribe families to "emergency" channel.
  

13. Firebase Cloud Messaging

• Feature/Setting: Automate app-based push notification for patients’ family apps; configure "high priority" with click actions.
  

14. Zendesk Sunshine Conversations

• Feature/Setting: Automate omnichannel outreach (SMS, WhatsApp, Messenger); map user IDs to communication profiles.
  

15. Cisco Webex Message API

• Feature/Setting: Automate urgent messages to care teams and families on Webex spaces; webhook for message receipt.
  

16. Amazon SNS (Simple Notification Service)

• Feature/Setting: Automate SMS, mobile push, and email notifications via topic publishing; setup automated subscriptions.
  

17. Everbridge Mass Notification

• Feature/Setting: Automate multi-modal emergency dispatch with templates, reporting, and immediate escalation.
  

18. AlertMedia REST API

• Feature/Setting: Automate targeted alert broadcasts (voice, SMS, email) with escalation and geo-fencing rules.
  

19. Blackboard Connect Mass Notification

• Feature/Setting: Automate message authoring and blast to parental contacts; schedule for drills or real incidents.
  

20. Infobip SMS/Email/API

• Feature/Setting: Automate SMS/emails via configurable workflow builder; automated translation/localization.
  

Benefits

1. Automates time-sensitive communication in emergencies, reducing manual intervention.

2. Automator ensures message consistency and compliance with privacy and notification rules.

3. Automates escalation if families do not confirm message receipt within set timeframe.

4. Enables auditable reporting and documentation through end-to-end automation of messaging flows.

5. Supports automating multilingual and accessibility-adjusted communications for diverse audiences.

6. Streamlines staff workflow by automating repetitive crisis outreach and follow-up tasks.

7. Centralizes emergency communications, allowing rapid automatable changes or cancellations of messages.

8. Enables automatable cross-channel coverage (SMS, phone, app, email), increasing reach.

9. Supports automating drill/testing cycles for preparedness validation.

10. Reduces stress and error by automating complex multi-step broadcast operations.