Automated feedback collection and survey distribution

Purpose

1.1. Gather structured, real-time feedback from community members after events, programs, consultations to inform better advocacy, service improvements, and policy recommendations.
1.2. Distribute tailored surveys to targeted community segments, ensuring cultural relevance and higher response rates for Indigenous peoples.
1.3. Automatically collate, analyze, and report feedback for organizational transparency, stakeholder reporting, and grant compliance.
1.4. Ensure continuous engagement loops by triggering follow-ups, gratitude messages, and impact summaries.

Trigger Conditions

2.1. Completion of community event or outreach program.
2.2. Submission or closure of assistance/support cases.
2.3. Scheduled intervals (e.g., quarterly feedback cycles).
2.4. Specific external triggers (e.g., new member registration, milestone achievement).

Platform variants

3.1. Twilio SMS
• Feature/Setting: Use "Send Message" API to dispatch survey invitation via SMS upon event completion; configure using recipient phone number and dynamic survey link.
3.2. SendGrid
• Feature/Setting: "Mail Send" API; configure transactional template to send HTML or text email with embedded survey links.
3.3. Typeform
• Feature/Setting: Webhooks feature; autopopulate recipient name and unique ID in Typeform URL, trigger on completion for data push.
3.4. SurveyMonkey
• Feature/Setting: “Create Collector” API for distributing unique survey URLs; “Get Responses” API for real-time feedback integration.
3.5. Google Forms
• Feature/Setting: Drive API to generate or copy survey; Forms API for collecting responses in near real-time.
3.6. Zoho Survey
• Feature/Setting: “Send Survey” API for email/SMS distribution, “Get Survey Responses” API for collection.
3.7. Mailchimp
• Feature/Setting: Automated email campaigns with dynamic links; triggers on list changes or tag addition.
3.8. Constant Contact
• Feature/Setting: Email Scheduler for recurring survey sends post-event; API trigger on list update.
3.9. Qualtrics
• Feature/Setting: XM Directory with Send Survey API; event and schedule-based survey workflows.
3.10. Jotform
• Feature/Setting: Webhooks for immediate data relay to cloud storage/CRM.
3.11. Microsoft Forms
• Feature/Setting: Flow/Power Automate to trigger post-activity surveys; centralizes results in SharePoint.
3.12. Airtable
• Feature/Setting: “Form View” for survey data; Airtable Automations for email/SMS send via third-party connectors.
3.13. WhatsApp Business API
• Feature/Setting: Session messages push feedback links post-interaction, with response capture handlers.
3.14. Slack
• Feature/Setting: Workflow builder to send surveys upon channel events; collect replies in Coda/Google Sheets.
3.15. HubSpot
• Feature/Setting: Marketing Email APIs and Workflows for sending personalized surveys post-contact engagement.
3.16. Salesforce
• Feature/Setting: “Surveys” module with Process Builder automations for trigger-based distribution.
3.17. Facebook Messenger API
• Feature/Setting: SendTemplate endpoint for sending survey invites as message templates post-engagement.
3.18. SurveyPlanet
• Feature/Setting: API to programmatically issue survey links; webhooks for response notifications.
3.19. Zendesk
• Feature/Setting: Triggers to send satisfaction surveys after ticket closure; webhooks for data capture.
3.20. Pabbly Connect
• Feature/Setting: Multi-step workflows connecting event management app to survey platform email/SMS distribution.
3.21. Formstack
• Feature/Setting: Conditional logic and API-based deliveries triggered by list uploads/post-program wrap-ups.
3.22. Intercom
• Feature/Setting: Automated chat-based surveys in response to support or engagement completion.

Benefits

4.1. Significantly raises feedback capture rates, especially among hard-to-reach community members.
4.2. Ensures data-driven program refinements matching Indigenous community needs.
4.3. Demonstrates accountability to stakeholders and funding organizations.
4.4. Reduces manual workload and data entry errors, enabling fast response to community sentiment.
4.5. Supports continuous improvement and culturally sensitive engagement practices at scale.