Automated deletion/anonymization on data removal requests

Purpose

1.1. To automatically process and securely delete or anonymize customer data upon receiving legitimate data removal requests, complying with privacy laws (e.g., GDPR, CCPA).
1.2. Protects sensitive information within the adult DVD retail segment, ensuring regulatory and reputational compliance.
1.3. Audits and documents all deletion or anonymization events for transparency and regulatory reporting.
1.4. Mitigates risk of data breaches and unauthorized data retention in entertainment retail businesses.

Trigger Conditions

2.1. Receipt of data removal request via email, web form, support ticket, or voice input.
2.2. Matching request to customer records (by name, email, order ID, etc.).
2.3. Verification of requester’s identity using secure methods (e.g., 2FA, KBA).
2.4. Detection of manual data removal input in POS or CRM platforms.

Platform Variants

3.1. Shopify
• Feature/Setting: Use Admin REST API (DELETE /admin/api/2023-01/customers/{customer_id}.json) to remove customer data.
• Sample: Configure webhook for “customer.data_request” topic to trigger deletion.

3.2. WooCommerce
• Feature/Setting: REST API endpoint (DELETE /wp-json/wc/v3/customers/{id}) for customer data deletion.
• Sample: Automate based on “woocommerce_gdpr_delete_customer” action.

3.3. Magento
• Feature/Setting: DELETE /V1/customers/{customerId} via REST API for erasure.
• Sample: Observes “customer_delete_after” event and invokes anonymization module.

3.4. BigCommerce
• Feature/Setting: Customers API (DELETE /stores/{store_hash}/v3/customers/{customer_id}) for GDPR compliance.
• Sample: Configure webhook for “store/customer/deleted”.

3.5. Zendesk
• Feature/Setting: User API (DELETE /api/v2/users/{id}.json) to anonymize or erase requester.
• Sample: Setup triggers for “ticket solved” + GDPR tags.

3.6. Freshdesk
• Feature/Setting: DELETE /api/v2/contacts/{id} endpoint.
• Sample: Automate deletion when “GDPR delete request” ticket is closed.

3.7. Salesforce
• Feature/Setting: Use REST API to delete or anonymize Contact record.
• Sample: Configure “platform event” trigger for “data_removal_request”.

3.8. HubSpot
• Feature/Setting: GDPR delete (DELETE /crm/v3/objects/contacts/{contactId}).
• Sample: Automate via “privacy-compliance.dataRequest.completed” webhook.

3.9. Intercom
• Feature/Setting: DELETE /contacts/{id} for complete erasure.
• Sample: Listen for “GDPR delete” request event.

3.10. Stripe
• Feature/Setting: DELETE /v1/customers/{customer} for PCI/GDPR compliance.
• Sample: Trigger on “customer.deleted” webhook.

3.11. Mailchimp
• Feature/Setting: DELETE /lists/{list_id}/members/{subscriber_hash} to erase email data.
• Sample: Webhook for “unsubscribe and permanent deletion”.

3.12. Google Workspace
• Feature/Setting: Directory API (DELETE /admin/directory/v1/users/{userKey}) for user erasure.
• Sample: Automate on “data removal” request in Helpdesk.

3.13. Microsoft 365
• Feature/Setting: Graph API call (DELETE /users/{id}) for account removal.
• Sample: Trigger from ServiceNow or custom portal.

3.14. ServiceNow
• Feature/Setting: Business Rule (REST API DELETE /api/now/table/{tableName}/{sys_id}) for record deletion.
• Sample: Automate via “Data Subject Request” fulfillment.

3.15. Okta
• Feature/Setting: DELETE /api/v1/users/{userId} to deprovision and erase.
• Sample: Automate on HR request form submission.

3.16. AWS S3
• Feature/Setting: DELETE Object API for removing files.
• Sample: Configure EventBridge rules on “removal request” bucket event.

3.17. Dropbox Business
• Feature/Setting: files/delete_v2 endpoint to remove specific content.
• Sample: Trigger on “delete data” request from DSR portal.

3.18. Google Drive Enterprise
• Feature/Setting: Drive API (Files: delete) on user’s sensitive content.
• Sample: Automate on helpdesk ticket closure with GDPR tag.

3.19. Zendata
• Feature/Setting: DSR API for user data location and deletion.
• Sample: Report completion webhook triggers downstream deletion.

3.20. Auth0
• Feature/Setting: DELETE /api/v2/users/{id} to erase identity.
• Sample: Automate via identity access workflow.

Benefits

4.1. Ensures legal compliance with privacy regulations (GDPR, CCPA, etc.).
4.2. Reduces manual workload for front-line and compliance teams.
4.3. Increases customer trust and brand reputation in sensitive retail.
4.4. Provides audit trails for regulator reviews and internal accountability.
4.5. Prevents retention of data longer than necessary, mitigating breach and misuse risks.