Purpose
1.2. Log, escalate, and notify relevant teams and authorities in regulated timeframes (e.g., GDPR 72 hours) to avoid penalties and ensure transparency.
1.3. Minimize response time to breaches by synchronizing IT, legal, compliance, and customer relations workflows.
Trigger Conditions
2.2. External system alerts via SIEM, firewall, or endpoint protection tool.
2.3. Failed security audit, DLP (Data Loss Prevention) alert, or suspicious file movement/logs.
2.4. Manual breach report via company web form or internal platform.
Platform Variants
• Feature/Setting: Use Messaging API to send automated breach alert SMS to IT/security team. Sample: Configure webhook to POST on detection events.
3.2. SendGrid
• Feature/Setting: Use Mail Send API to email breach notifications to compliance officers. Set recipient & trigger on flagged event.
3.3. Microsoft Teams
• Feature/Setting: Use Incoming Webhook to post breach alerts into dedicated Teams channel. Configure message card containing log and breach details.
3.4. Slack
• Feature/Setting: Use Incoming Webhook or Slack Bot API to send alert notification to #security channel. Automate attachment of system logs.
3.5. PagerDuty
• Feature/Setting: Use Events API to trigger incident response and on-call escalation. Map alert attributes to event severity in configuration.
3.6. Opsgenie
• Feature/Setting: Use Create Alert API to notify security team and auto-assign breach tasks. Configure integrations with SIEM or IDS for input.
3.7. ServiceNow
• Feature/Setting: Use Incident Management API to log and route breaches as critical incidents. Use record update triggers.
3.8. Jira Service Management
• Feature/Setting: Use REST API to create issue of type "Security Breach" with timestamp and evidence attachment.
3.9. Zendesk
• Feature/Setting: Use Tickets API to log customer-facing security notifications and track communication.
3.10. AWS SNS (Simple Notification Service)
• Feature/Setting: Create topic for data breach, use Publish API to alert via SMS, email, and HTTP endpoints.
3.11. Google Chat
• Feature/Setting: Use Webhook integration to post notification messages to response rooms. Include actionable buttons for escalation.
3.12. Okta
• Feature/Setting: Use Event Hooks to send real-time breach event data to downstream services for alerting.
3.13. Salesforce Service Cloud
• Feature/Setting: Use Case Management API to auto-create compliance investigation cases.
3.14. Mailgun
• Feature/Setting: Use Messages API for sending breach alert emails with audit trail attachment.
3.15. Splunk
• Feature/Setting: Use Alert Webhook actions to call notification endpoints when security anomalies are detected.
3.16. IBM QRadar
• Feature/Setting: Use Offense API to trigger workflows and send critical breach notifications externally.
3.17. Microsoft Power Automate
• Feature/Setting: Use instant flows, HTTP trigger, and connector integrations to notify stakeholders and authorities.
3.18. Zapier
• Feature/Setting: Use Webhook trigger and multi-app workflow to distribute notifications by channel and role.
3.19. Freshservice
• Feature/Setting: Use API to create breach incident tickets, notify teams, and link response checklist.
3.20. VictorOps
• Feature/Setting: Use REST API for alert triggers, escalations, and grouped communication to breach task forces.
Benefits
4.2. Ensures regulatory deadlines are met via timestamped, auditable alert logs.
4.3. Accelerates breach response by unifying IT, compliance, and customer support in real time.
4.4. Adapts to any preferred platform and notification channel without engineering overhead.
4.5. Enhances brand trust with timely, consistent breach disclosures.