Automated follow-up on overdue compliance training

Automated Follow-up on Overdue Compliance Training

1. Purpose

 a. Reduce compliance risk by ensuring all staff complete mandatory training within deadlines.
 b. Eliminate manual checking and reminders, automating tracking, notification, and escalation.
 c. Maintain up-to-date records for audits, improving regulatory reporting and accountability.
 d. Save administrative time while boosting training completion rates among all staff profiles.

2. Trigger Conditions

 a. Training record marked "incomplete" after deadline in Learning Management System (LMS).
 b. No logged activity or evidence of training progress within 48 hours of deadline.
 c. System event received for missed deadline or supervisor alert for same.
 d. Recurrence until training completion status is updated in the system.

3. Platform Variants

3.1. Twilio SMS

 • Feature/Setting: Send SMS reminder via programmable Messaging API.
 • Sample: Configure Twilio Flow with trigger on overdue user and SMS body template.

3.2. SendGrid

 • Feature/Setting: Trigger transactional email using the /mail/send endpoint.
 • Sample: Set API key, recipient dynamic fields, and overdue training template.

3.3. Slack

 • Feature/Setting: Use chat.postMessage method to DM user in channel upon trigger.
 • Sample: Webhook integration, channel/user mapping, and preformatted alert message.

3.4. Microsoft Teams

 • Feature/Setting: Bot sends adaptive card using createConversation and sendActivity.
 • Sample: Register Bot Framework, build card with compliance alert payload.

3.5. Zoom

 • Feature/Setting: Send chat message or schedule alert call using Zoom API /chat/users/me/messages.
 • Sample: Configure template and user mapping, auto-invite for compliance follow-up.

3.6. WhatsApp (Meta API)

 • Feature/Setting: Send templated message via WhatsApp Business Cloud with triggers.
 • Sample: Register message template, automate message on overdue status.

3.7. Salesforce

 • Feature/Setting: Automate Task/Alert via Process Builder on custom Training__c object.
 • Sample: Action: Send automated notification, flag in record.

3.8. Workday

 • Feature/Setting: Business process configuration for overdue training notification.
 • Sample: Conditional step to notify and escalate using Workday Inbox/Notifications API.

3.9. Gmail

 • Feature/Setting: Send Mail with Apps Script or Gmail API, triggered with filter on status.
 • Sample: Script template, message personalization via variables.

3.10. Outlook

 • Feature/Setting: Power Automate flow triggering Outlook.SendMail.
 • Sample: Template-driven email, dynamic recipient resolution.

3.11. Monday.com

 • Feature/Setting: Automation to send Alerts/Notifications based on Item/Board status.
 • Sample: Configure "When status changes to overdue, send notification" automation.

3.12. Asana

 • Feature/Setting: Rules for automatic reminders via Asana API /tasks/{task_gid}/stories.
 • Sample: Set trigger on custom field "compliance deadline".

3.13. Zoho CRM

 • Feature/Setting: Workflow Rule + Email/SMS Alert based on custom overdue field.
 • Sample: Configure automation for compliance module.

3.14. HubSpot

 • Feature/Setting: Workflow with Delay Until Date property, email or in-app alert.
 • Sample: Add workflow action for compliance status properties.

3.15. Google Sheets

 • Feature/Setting: Apps Script triggers automatic email/SMS upon cell status.
 • Sample: Set time-driven trigger evaluating overdue column.

3.16. Zapier

 • Feature/Setting: Automation Zap for missed deadline to send multi-channel alerts.
 • Sample: Trigger: Sheet row or LMS webhook, Action: Gmail/Slack/other notification.

3.17. Pipedrive

 • Feature/Setting: Activity Scheduler and Deal Automation for overdue compliance fields.
 • Sample: Automated activity and email alert via Workflow Automation.

3.18. BambooHR

 • Feature/Setting: Triggers for incomplete training with notification via Webhook/Email.
 • Sample: Workflow: Employee Training module, status field trigger.

3.19. ServiceNow

 • Feature/Setting: Workflow to create Incidents or Tasks on overdue compliance.
 • Sample: Flow Designer: Set trigger on Training Table status, action send notification.

3.20. Freshdesk

 • Feature/Setting: Automated ticket or alert via Scenario Automation, tied to custom field.
 • Sample: Trigger: Deadline exceeded, Action: Notify agent/supervisor by email/SMS.

4. Benefits

 a. Zero manual effort, 100% consistency in compliance follow-up.
 b. Customizes alerting based on staff preferences (email, SMS, DMs).
 c. Escalation ensures management is informed immediately for critical gaps.
 d. Reduces risk of penalties, enhances staff accountability, strengthens audit readiness.