Compliance and Security AutomationPurpose
1.2. Deliver incident details to compliance officers, IT, management, and customers as required.
1.3. Maintain audit logs and time-stamped records for regulatory investigations.
1.4. Reduce risk of fines, reputational damage, and data misuse via prompt, reliable notifications.
1.5. Integrate with store IT systems: POS, ERP, security monitoring, DLP, and customer data platforms.
Trigger Conditions
2.2. Security solution flags (e.g., firewall, EDR/AV alert, DLP event, SIEM correlation).
2.3. Failed or successful brute force account attempts.
2.4. Data integrity discrepancies in POS or customer management portals.
2.5. Manual reporting via webform, email, or helpdesk submission.
Platform Variants
3.1. Microsoft 365 Defender
• Feature/Setting: Automated incident trigger and alert forwarding via Security API (Graph Security API—incident alerts).
3.2. Google Workspace Admin
• Feature/Setting: Security alert push via Admin SDK (alertCenter.notifications.list, webhook notification).
3.3. Twilio
• Feature/Setting: SMS/voice notifications (Programmable SMS/Voice API—trigger SMS/voice call to response team).
3.4. SendGrid
• Feature/Setting: Incident email blast via Web API (Mail Send function—automated templated email to affected users).
3.5. Slack
• Feature/Setting: Channel alert posting (Incoming Webhooks—post incident notifications to #security-alerts).
3.6. Microsoft Teams
• Feature/Setting: Adaptive card notifications (Microsoft Teams Connector—incident summary posted with action items).
3.7. PagerDuty
• Feature/Setting: On-call escalation (Events API v2—incident triggers escalation policies).
3.8. AWS SNS
• Feature/Setting: Multi-channel notifications (Publish API—send alerts via SMS/email to topic subscribers).
3.9. Zendesk
• Feature/Setting: Ticket generation (Tickets API—create ‘security incident’ tickets auto-assigned to compliance).
3.10. ServiceNow
• Feature/Setting: Incident record creation (Table API—insert security incident into ITSM workflow).
3.11. HubSpot
• Feature/Setting: Customer alert workflows (Tickets/Workflows API—initiate email notification sequences).
3.12. Salesforce
• Feature/Setting: Automated alerts for contacts (Process Builder/API—send custom email/SMS).
3.13. Atlassian Jira
• Feature/Setting: Incident issue creation (Issue Create API—open and track incident issue).
3.14. Okta
• Feature/Setting: Security event triggers (System Log API—monitor for suspicious activity and send to workflow).
3.15. Google Cloud Functions
• Feature/Setting: Serverless notification logic (HTTP trigger—invoke notification code on security event).
3.16. Azure Logic Apps
• Feature/Setting: Workflow automation (Security incidents—launch notification actions via Logic App template).
3.17. Freshservice
• Feature/Setting: Security ticket workflow (Create Ticket API—route security breach reports to ITSM).
3.18. Proofpoint
• Feature/Setting: DLP event notification (SIEM Integration API—alert IT/security teams).
3.19. Splunk
• Feature/Setting: Automated alerts/actions (Search & Alerting API—send email/SMS or trigger webhook).
3.20. Cisco SecureX
• Feature/Setting: Automated incident response (Orchestration API—spread notifications and initiate response tasks).
3.21. Intercom
• Feature/Setting: User messaging (Conversations API—rapid mass message to affected customers).
3.22. Sumo Logic
• Feature/Setting: Real-time security alert (Webhook—fire external notification for critical events).
Benefits
4.2. Reduces manual oversight, speeds investigation/initiation.
4.3. Fulfills regulatory timing and documentation obligations.
4.4. Preserves customer trust with prompt, clear communications.
4.5. Provides robust audit trail for legal compliance.