Audit trail creation for all documentation changes

**Purpose**

1.1. Ensure all changes to compliance and operational documents at an Acura dealership are automatically logged with metadata (timestamp, user, original content, new content, reason for change).
1.2. Centralize all audit trails to provide rapid traceability for internal reviews or regulatory inspections.
1.3. Mitigate risks from unauthorized or undocumented modifications, aiding in legal defensibility and efficient operations.
1.4. Facilitate transparent, error-free documentation management to support industry regulations and Acura franchise requirements.

**Trigger Conditions**

2.1. Any document creation, edit, or deletion within chosen DMS, CRM, or dealer portal.
2.2. an approval or change request submitted for policy, agreement, service, or sales documents.
2.3. Periodic scheduled sweeps detecting document changes outside standard workflows.

**Platform Variants**

3.1. **Salesforce**
- Feature: Platform Events & Change Data Capture; configure triggers on 'Document Management' objects.
3.2. **SharePoint**
- API: Webhook subscriptions on all document libraries.
3.3. **DocuSign**
- Feature: Envelope EventNotifications; track agreement status and amendments.
3.4. **Google Workspace (Drive)**
- API: Changes.watch method to register webhook for files in relevant folders.
3.5. **Microsoft 365 (OneDrive/SharePoint)**
- API: delta and webhook endpoints to register change and activity events.
3.6. **Box**
- Feature: Box Webhooks v2 to capture file create/update/delete events.
3.7. **Dropbox Business**
- Feature: webhooks for path-based document activity tracking.
3.8. **SAP DMS**
- API: BAPI_DOCUMENT_CHANGE2 event triggers; direct integration to log document modifications.
3.9. **Slack**
- Feature: Event API on file_shared, file_changed; integrate to feed audit logs.
3.10. **Freshservice**
- API: Workflow Automator on document knowledge base modifications.
3.11. **Zendesk**
- Feature: Triggers/Automations on Guide (Help Center) articles.
3.12. **ServiceNow**
- Feature: Business Rules; log all table updates referencing documents.
3.13. **AWS S3**
- Feature: Event notifications for object creation/deletion using Lambda or SQS.
3.14. **Google Cloud Storage**
- Feature: Pub/Sub notification configs on bucket change events.
3.15. **NetDocuments**
- API: DMEvent Web Service for document access and changes.
3.16. **Mimecast**
- API: Event notifications for policy, attachment, or retention changes.
3.17. **M-Files**
- Feature: Event Handlers for modifications in document vaults.
3.18. **OpenText**
- API: Content Server Web Services, Trackers setting for version/document updates.
3.19. **Egnyte**
- API: Webhooks for file operations (add, update, delete).
3.20. **Unily**
- Feature: Digital Workplace Events API for documentation changes in the platform.
3.21. **Confluence**
- Feature: Webhooks for page and attachment edits; Integrate with REST API.
3.22. **Zoho WorkDrive**
- API: Webhooks and activity logs on folder/doc changes.
3.23. **Adobe Sign**
- Feature: API event webhooks for document status and changes.
3.24. **Jira Service Management**
- Feature: Automation rules on knowledge base/documentation issues.

**Benefits**

4.1. Secures full compliance with audit mandates for automotive retail sector.
4.2. Delivers complete, trustworthy trails for fraud prevention and dispute handling.
4.3. Minimizes manual work and error risk by centralizing documentation logs.
4.4. Provides instant reports for regulators, auditors, and internal reviews.
4.5. Enhances transparency and professionalism in dealer operations.