Credit application and verification automation

Purpose

1.1. Automatically process, validate, and document customer credit applications for Acura dealerships to ensure full compliance with internal policy and regulatory standards while minimizing human errors and accelerating credit decisions.
1.2. Collect, verify, and store applicant data, facilitate soft/hard credit pulls, cross-validate against fraud/preferred customer databases, and route verification documentation to management, underwriting, and DMS systems.
1.3. Provide timely status updates to applicants and ensure an auditable, compliant documentation trail.

Trigger Conditions

2.1. New credit application submission via web form, email, or dealership CRM.
2.2. Receipt of supporting documents (ID, proof of income, residency).
2.3. Status update in loan origination or CRM system.
2.4. Dealer or compliance officer request for application review or audit.

Platform Variants (at least twenty)

3.1. Salesforce
• Flow Builder: Launch automation on lead creation; configure workflow to send data to external verification API.
3.2. DocuSign
• PowerForms/Envelope API: Collect electronic signatures and auto-route signed docs to compliance; sample: PowerFormId + recipientEmail.
3.3. Experian
• Credit Report API: Automated applicant data send and fetch report; endpoint: POST /credit-report.
3.4. Equifax
• InstantID API: Trigger identity verification with applicant fields; endpoint: /verify/identity.
3.5. TransUnion
• SmartMove API: Pull credit score for applicant SSN; endpoint POST /tenant/credit.
3.6. Microsoft Power Automate
• Automated Flow: Trigger on SharePoint new item and send to verification pipeline.
3.7. AWS Lambda
• Scheduled Function: Periodically check in-progress applications; sample: event trigger on S3 upload.
3.8. Google Drive
• Drive API: Store/fetch document uploads for KYC; config: files.create (mimeType, parents).
3.9. Adobe Acrobat Sign
• REST API: Send contracts for signature, receive status callback; endpoint: /agreements.
3.10. Zendesk
• Triggers: Notify compliance team on flagged application; Trigger: status = “Flagged”.
3.11. Box
• Automation: Auto-store ID proofs in applicant folder; use: box.events webhook on file upload.
3.12. Twilio
• SMS API: Send applicant status updates when Stage changes; Function: messages.create({body, to, from}).
3.13. SendGrid
• Mail Send API: Email applicant on successful verification; endpoint: mail/send.
3.14. Okta
• Workflow: Trigger user provisioning when application approved; use: Event Hook user.lifecycle.create.
3.15. Slack
• Incoming Webhook: Alert sales team once decision made; config: POST /services/{webhook}.
3.16. Quickbase
• Pipelines: Store application details/updates for audit; Action: Add record to Application Table.
3.17. OneSpan Sign
• API: Document automation for multi-party signatures; endpoint: /api/packages POST.
3.18. Freshdesk
• Automation: Create support ticket when extra info needed; Trigger: custom field incomplete.
3.19. Smartsheet
• Webhooks: Update sheet rows with application status from backend verification.
3.20. Plaid
• Identity API: Auto-verify applicant’s bank info; endpoint: /identity/get.

Benefits

4.1. Reduces manual processing effort and approval times by automating key verification and documentation steps.
4.2. Improves compliance, auditability, and data accuracy via integrated, tamper-resistant logs.
4.3. Lowers risk of fraud or error through API-enabled third-party verification and cross-checks.
4.4. Enhances applicant experience with real-time status, prompt communication, and digital signing.
4.5. Streamlines storage and retrieval of sensitive documents in line with legal recordkeeping mandates.