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Automated tracking of RTI and legal request responses

Purpose

1.1. Automate the tracking and response management for RTI (Right to Information) and legal requests, ensuring complete compliance for CBSE schools.
1.2. Automator logs, categorizes, timestamps, and audits each RTI/legal intake and routes them for responsible action automatedly.
1.3. Ensures automated escalation for pending/compliance-breaching requests, sending reminders, confirmations, and generating automated reports.
1.4. Automates record retention, legal archiving, and generates notifications for deadlines and incomplete documentation.
1.5. Automator integrates with compliance dashboards to keep administrators updated in real-time.

Trigger Conditions

2.1. New RTI/legal request received via email, webform, or physical entry into system.
2.2. Deadline(s) approaching for response or documentation submission.
2.3. Request status changes (e.g., responded, escalated, closed, overdue).
2.4. Automates reminders when tasks are overdue or when data is missing/incomplete.
2.5. Manual flag by compliance officer for escalated or sensitive cases.

Platform variants

3.1. Microsoft Power Automate
• Flow: Use “When a new email arrives” and “Create task” connectors for automated tracking and reminders.
3.2. Google Apps Script
• Trigger: OnFormSubmit and GmailApp.sendEmail for auto-capturing requests and sending deadline alerts.
3.3. Zapier
• Zap: Gmail “New Email” + Trello “Create Card” for automating intake and board management.
3.4. Make (Integromat)
• Scenario: Watch Email + Google Sheets “Add Row” for automatedly logging incoming requests.
3.5. ServiceNow
• Flow Designer: Automates ticket creation and assignment using “Create Record” API.
3.6. Salesforce
• Process Builder: Automating case creation and workflow routing for RTI/legal requests using “Create a Record”.
3.7. Jira Service Management
• Automation rule: “Email received → Create issue” for automatic legal/compliance case tracking.
3.8. Monday.com
• Automation: “When email received, create item and assign owner” for RTI workflow.
3.9. Slack API
• Trigger: Incoming webhook to post new request alerts in compliance channels.
3.10. Trello
• Power-Up: Automation to move cards to Due Soon list when deadlines approach.
3.11. Notion API
• Integration: Add new request as database entry and set automated reminders.
3.12. Asana
• Rule: “Task added to project → Assign to compliance head with due date” automatedly.
3.13. Airtable
• Automation: On new row, send email and update compliance tracking table.
3.14. HubSpot
• Workflow: Automated ticket logging for incoming RTI and status-triggered notifications.
3.15. Freshdesk
• Automator: Create ticket for each request; escalate overdue ones using SLA policies.
3.16. Zendesk
• Trigger: Auto-create and assign cases from incoming emails.
3.17. Box API
• Automation: Save documentation for each case and generate audit logs.
3.18. Dropbox API
• Action: Upload supporting compliance documents and send automated notifications upon upload.
3.19. OneDrive API
• Automates backup of all legal/RTI responses and append metadata for audit.
3.20. DocuSign API
• Automator: Send documents for signatures and track completion status.
3.21. Outlook 365
• Flow: Rule-based foldering and flagging of RTI/legal requests for tracking.
3.22. Smartsheet
• Automation: New request added, alerts compliance officer, updates tracking dashboard.
3.23. Pabbly Connect
• Workflow: Forwards email, appends to spreadsheet, and sends automated SMS reminder.
3.24. Bitrix24
• Business process designer: Automates task flows for legal compliance actions.
3.25. Google Calendar API
• Automate event creation for tracking deadlines and sending reminders to stakeholders.

Benefits

4.1. Automated legal and RTI compliance management ensures no missed deadlines and fast response times.
4.2. Reduces manual labor and the risk of human error through automating the full lifecycle from intake to closure.
4.3. Automator increases transparency with automated audit trails and reporting.
4.4. Enhanced collaboration via automated notifications to staff and stakeholders.
4.5. Scalable and adaptable automations can cover changing compliance requirements, supporting ongoing school's legal health.
4.6. Automated escalation ensures urgent legal matters are prioritized instantly without delay.

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