Compliance & Quality AssurancePurpose
1.2. Ensure incidents (e.g., safety breaches, quality failures, regulatory nonconformities) are instantly recorded, categorized, escalated, and tracked.
1.3. Capture attachments (photos, documentation), timestamped narratives, assign responsibility, and tag location within maintenance or engineering workflows.
1.4. Automate compliance document generation, notification, and secure archival, creating transparent digital trails for authorities and internal audits.
Trigger Conditions
2.2. Automatic trigger from IoT sensors or engineering monitoring tools upon threshold breach.
2.3. Email/SMS/Slack notification with specific keywords or structured template received.
2.4. Scheduled compliance reviews identifying overdue or unresolved incident tickets.
Platform Variants
• Feature: “When a new response is submitted” form trigger, connect with SharePoint List for logging incidents.
3.2. ServiceNow
• API: POST /api/now/table/incident — configure to auto-create incident records with details.
3.3. Twilio SMS
• Function: Incoming SMS webhook — parse body for keyword, log to central database.
3.4. Slack
• API: Incoming Webhooks — receive message from engineers, use workflow builder to route and log.
3.5. Jira Service Management
• API: POST /rest/api/3/issue — auto-create ticket, populate with incident classification.
3.6. Google Forms + Google Sheets
• Setting: Form submit triggers Apps Script — script logs and timestamps entry in Sheet.
3.7. Zapier
• App: “Webhooks by Zapier” trigger on form submit or email, send incident to third-party database or email.
3.8. Asana
• API: tasks/create — log incident as a project task, assign compliance owner.
3.9. Trello
• API: Create new card in ‘Incident Log’ board — attach images/files, set custom field for status.
3.10. Zendesk
• API: Tickets API POST /api/v2/tickets — auto-create ticket with category and priority.
3.11. Monday.com
• API: Create_item mutation — generate row in compliance board, notify team lead.
3.12. Notion
• API: POST /v1/pages — create page in Compliance DB, fill with standardized incident details.
3.13. Airtable
• API: Create record endpoint — add entry to ‘Incidents’ table, attach evidence files.
3.14. Salesforce
• API: REST create record — add as Case with field mappings for incident type and severity.
3.15. Box
• API: Upload new document, metadata API — file incident docs in compliance cloud folder.
3.16. DocuSign
• API: Envelopes:create — route incident report for e-signature by responsible manager.
3.17. AWS Lambda
• Function: Trigger on log file update — parse, classify, and send to reporting database.
3.18. Snipe-IT (Asset Management)
• API: POST /api/v1/incidents — catalog incident linked to equipment ID.
3.19. HubSpot
• API: POST /crm/v3/objects/tickets — automate incident creation for compliance tracking.
3.20. Freshservice
• API: Create Ticket endpoint — instigate workflow for root cause analysis and resolution.
3.21. PagerDuty
• Events API: Trigger new incident — auto-notify engineers and compliance leads.
3.22. Google Drive
• Permissioned folder upload — auto-save all incident docs, restrict access to compliance role.
Benefits
4.2. Automated, audit-ready logs — meet regulatory requirements efficiently.
4.3. Instant notification and escalation — faster resolution and compliance response.
4.4. Accurate data capture (location, timestamp, personnel) — improves accountability.
4.5. Integration with compliance and QA dashboards — real-time insight and analytics.
4.6. Secure, structured archive of all incident evidence and communications.
4.7. Reduced manual effort, errors, and redundancy in incident management.
4.8. Enhanced collaboration across engineering, management, and compliance.