Incident and adverse event auto-reporting to authorities

Purpose

1.1. Ensure mandatory incident and adverse event data is promptly, accurately, and automatically submitted to regulatory authorities by air ambulance providers for compliance and risk management.
1.2. Eliminate manual reporting delays, reduce human error, facilitate documentation, and maintain verifiable audit trails of critical events including patient transport incidents, equipment malfunctions, and safety violations.
1.3. Integrate with clinical, operational, and admin data sources to centralize reporting of medical, technical, and environmental incidents as required by healthcare and aviation authorities.

Trigger Conditions

2.1. Entry of a new adverse event in electronic health or incident reporting software.
2.2. Scheduled medical data synchronization cycles.
2.3. Receipt of abnormal telemetry or equipment error logs.
2.4. Incident code/flag set by in-flight medical crew or operations.
2.5. Quality management review actions identifying reportable events.

Platform Variants

3.1. Salesforce Health Cloud
• REST API: Configure Flow or Apex to fire on new Incident object, POST payload to regulatory endpoint.
3.2. ServiceNow
• Flow Designer: Trigger on Incident form submission, use HTTP Integration for external report submission.
3.3. Microsoft Power Automate
• Automated Flow: Monitor SharePoint/Dataverse, use HTTP action to POST details to health authorities.
3.4. SAP Health Engagement
• Event Mesh: Configure event subscription for adverse event creation, call REST API webhook for authority.
3.5. Epic Systems (EMR)
• Interconnect API: HL7 ADT message or custom RESTful export to regulatory data receiver.
3.6. Cerner Millennium
• FHIR API: Configure outbound adverse event reporting endpoint for authority submission automation.
3.7. Meditech Expanse
• NPR/Integrations: Schedule batch export, trigger SFTP/API upload to compliance portal.
3.8. Zendesk
• Webhooks: On tagged ticket creation, auto-submit JSON via webhook to regulators.
3.9. AWS Lambda
• Trigger: Responds to new S3 record (incident form), processes and submits to authority via SDK/API.
3.10. Google Cloud Functions
• Trigger: Watches Firestore or GCS, fires HTTP request with event payload to regulatory endpoint.
3.11. MongoDB Realm/Atlas Triggers
• Trigger: On document insert into “incidents”, fires HTTPS call to reporting authority API.
3.12. Twilio
• Studio Flows: On certain keywords in SMS, trigger webhook to notify or submit forms to authority.
3.13. PagerDuty
• Event Orchestration: On incident trigger, invoke outgoing webhook with report body to regulator.
3.14. Slack
• Workflow Builder: When incident channel message flagged, use webhook or bot to send report externally.
3.15. Jira Service Management
• Automation Rule: On ticket category “adverse event”, auto-push data via Web Request action.
3.16. Microsoft Azure Logic Apps
• Trigger on SQL/SharePoint/Blob data, use HTTP action to POST structured JSON/XML event data.
3.17. IBM Cloud Functions
• Triggered by Cloudant or object storage, function submits incident to regulatory API/service.
3.18. Qualtrics
• API Automation: Upon completion of incident survey, use workflow to submit data API-to-API.
3.19. ServiceTitan
• API Webhook: On incident form submission, push structured report to authority endpoint.
3.20. Monday.com
• Automations: When ‘Incident’ status logged or field value set, use outgoing webhook to authority.
3.21. Okta Workflows
• Trigger: On new compliance task/incident, call HTTP connector to authority’s intake API.
3.22. Zendesk Sunshine Conversations
• Event trigger: On conversation flagged as incident, invoke outgoing API automation for compliance submission.

Benefits

4.1. Real-time compliance reduces legal and financial risk.
4.2. Reduces staff workload, errors, and latency in incident reporting.
4.3. Enables faster authority response and trend analytics.
4.4. Ensures end-to-end traceability, auditability, and documentation integrity.
4.5. Integrates regulatory communication with existing clinical and operational systems.