Automated GDPR/CCPA data request processing

Purpose

1.1. Automates the processing of data access, erasure, or portability requests from tenants or applicants under GDPR/CCPA regulations.
1.2. Ensures timeliness, traceability, and compliance for all data subject requests across multiple channels, reducing manual workload and error risk.
1.3. Captures, verifies, routes, and fulfills requests while providing audit trails and notifications per compliance requirements.

Trigger Conditions

2.1. Receipt of GDPR/CCPA data request via tenant portal, email, webform, mail, or phone.
2.2. Identification of keywords or request types in inbound communications (e.g., "data deletion," "data access," "CCPA request").
2.3. Direct API submission from third-party listing portals or property managers.
2.4. Scheduled compliance reviews to detect unprocessed requests.

Platform Variants

3.1. Microsoft Outlook
• Feature/Setting: Rules & Graph API for detecting flagged emails; configure rule for subject/body keywords, Graph API for automatic forwarding.
3.2. Google Workspace (Gmail)
• Feature/Setting: Gmail Filters/Labels, Gmail API; configure for filtering specific requests and webhook forwarding via Apps Script.
3.3. Salesforce
• Feature/Setting: Case Management API; auto-create cases from inbound requests, assign compliance label, trigger flow.
3.4. Zendesk
• Feature/Setting: Triggers & Ticket API; configure trigger for intake channel, auto-create ticket, set tag ‘gdpr/ccpa’.
3.5. Twilio SMS
• Feature/Setting: SMS Webhook; keyword detection for GDPR, push via webhook to compliance handler.
3.6. Mailgun
• Feature/Setting: Route API; Inbox routing for privacy keywords, HTTP POST webhook to fulfillment.
3.7. Formstack
• Feature/Setting: Conditional Logic & Webhook; auto-escalate submissions with privacy request type.
3.8. DocuSign
• Feature/Setting: Envelope Status API; trigger workflow upon completion of verification documents.
3.9. Dropbox Sign
• Feature/Setting: Event API; notification trigger on signed CCPA forms, push to data fulfillment.
3.10. Slack
• Feature/Setting: Incoming Webhooks; alert compliance team of requests in dedicated channel.
3.11. ServiceNow
• Feature/Setting: Service Catalog & Workflow Designer; configure catalog items for data requests, setup approval triggers.
3.12. Okta
• Feature/Setting: User Management API; automate user lookup, disable/erase user data on request.
3.13. AWS Lambda
• Feature/Setting: HTTP Trigger; process incoming request data and call downstream APIs for orchestration.
3.14. Azure Logic Apps
• Feature/Setting: Connector for compliance source, conditional logic for routing and fulfillment.
3.15. HubSpot
• Feature/Setting: Workflows & Contacts API; trigger workflow from form submission, flag contact as active request.
3.16. Trello
• Feature/Setting: Power-Up API; create card for each request, apply ‘GDPR review’ label.
3.17. Monday.com
• Feature/Setting: Automation Recipes; move item to compliance board upon request.
3.18. Google Drive
• Feature/Setting: Drive API; search for requester’s data, log actions to compliance reporting sheet.
3.19. Box
• Feature/Setting: Event Triggers; upon modification/deletion, log and notify compliance registry.
3.20. SAP SuccessFactors
• Feature/Setting: OData API; auto-fetch or delete HR data for a subject upon request fulfillment.
3.21. Intercom
• Feature/Setting: Custom Bot & Webhook; auto-identify privacy requests, trigger export or delete.

Benefits

4.1. Reduces manual compliance effort and accelerates request turnaround.
4.2. Minimizes legal risk with consistent, audit-ready processing.
4.3. Ensures tenant trust by handling sensitive data securely and transparently.
4.4. Integrates with existing communication channels and business platforms for end-to-end automation.