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Incident report collection and escalation workflows

Purpose

1.1. Automating the collection, routing, escalation, and resolution of culinary incident reports through digitized workflows, ensuring compliance and audit readiness for vocational schools.
1.2. Automates report submission from students and staff, tracking all incidents: injuries, food safety breaches, equipment failures, regulatory non-compliance.
1.3. Centralizes data for automated compliance reviews, reporting, and regulatory submission, reducing manual error and increasing operational efficiency.

Trigger Conditions

2.1. Automatedly triggered when incident is reported via online form, mobile app, SMS, or email.
2.2. Triggers on detection of severity (e.g., major injury, critical safety breach), or elapsed time without human response.
2.3. Automates escalation after receiving external alerts from IoT kitchen sensors, compliance audits, or faculty feedback.

Platform Variants

3.1. Google Forms
• Feature/Setting: Automate incident intake using form submission triggers; connect with webhook or Google Apps Script for instant workflow initiation.
3.2. Microsoft Power Automate
• Feature/Setting: Use automated workflow—"When a new response is submitted"—for instant routing and escalation of reports.
3.3. Zapier
• Feature/Setting: Automates collection from forms, email, or SMS channels; forwards details and triggers multi-app escalations.
3.4. Monday.com
• Feature/Setting: Automate creation of incident tickets; use custom automations to trigger alerts and status updates.
3.5. Jira Service Management
• Feature/Setting: Automator for ticket generation via API and auto-assigning escalation paths based on category/severity.
3.6. ServiceNow
• Feature/Setting: Automated incident workflows using Flow Designer; integration with external chat and email.
3.7. Slack
• Feature/Setting: Use Workflow Builder for automating incident notifications; configure incoming webhooks for escalations.
3.8. Twilio SMS
• Feature/Setting: Automated alert sending—trigger SMS notifications for escalation using Programmable Messaging API.
3.9. SendGrid
• Feature/Setting: Automates email notifications/escalations using the Send Email v3 API; configure event webhooks for delivery tracking.
3.10. Airtable
• Feature/Setting: Automate incident record generation; use Automation triggers to escalate when checklist or TAT violated.
3.11. DocuSign
• Feature/Setting: Automates escalation for compliance signatures via REST API-triggered review flows.
3.12. Salesforce
• Feature/Setting: Use automation rules to collect/route incidents; configure Workflow or Process Builder with API integrations.
3.13. Zendesk
• Feature/Setting: Automators to escalate incident tickets based on priority and SLA via Triggers API.
3.14. Trello
• Feature/Setting: Automating card creation for each report; Power-Ups to escalate by moving cards or sending notifications.
3.15. Asana
• Feature/Setting: Automate creation of incident tasks; Rule triggers for escalation and update notifications.
3.16. HubSpot
• Feature/Setting: Automate collection via forms and workflows for escalation/assignment using Workflow Automation API.
3.17. Freshdesk
• Feature/Setting: Automated ticket creation/escalation using Scenario Automations and API for severity routing.
3.18. Google Sheets
• Feature/Setting: Automate row creation upon new incident; Apps Script or Webhooks to escalate based on logic.
3.19. Notion
• Feature/Setting: Automated incident tracking database with notifications using Notion API triggers.
3.20. AWS Lambda
• Feature/Setting: Run custom scripts to automate escalations and integrations programmatically upon trigger events.
3.21. Outlook
• Feature/Setting: Automator rules for inbox monitoring; initiate escalation upon specific keywords or senders using Microsoft Graph API.
3.22. Basecamp
• Feature/Setting: Automate new incident project creation; notification automations to stakeholders using incoming webhooks.

Benefits

4.1. Automates compliance adherence with auditable trails and time-stamped escalation chains.
4.2. Reduces manual oversight, ensuring automated escalation and acknowledgment for high-severity incidents.
4.3. Centralizes incidents for analysis and trend reporting, enabling ongoing automation improvement.
4.4. Accelerates intervention and documentation, boosting safety, accountability, and audit transparency.
4.5. Future-proofs the culinary school's workflow by leveraging automatable integrations for regulatory changes.

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