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Certification expiry notifications to customers

Purpose

1.1. Automate expiry notification of gas cylinder certifications to customers, ensuring compliance, minimizing risk, and maintaining trust.
1.2. Automatedly alert stakeholders prior to certification lapses, reducing liability and improving audit-readiness.
1.3. Track certification status in real time and automate escalation workflows for overdue certifications.
1.4. Enable automated reminders via multi-channel delivery: email, SMS, WhatsApp, voice calls, or in-app notifications.
1.5. Automate integration with compliance records and customer CRMs to ensure data continuity.

Trigger Conditions

2.1. Automate monitoring of certification expiry dates stored in databases, CRMs, or spreadsheets.
2.2. Initiate automated workflows when expiry date approaches within configurable thresholds (e.g., 30, 15, 5 days).
2.3. Automated trigger on periodic batch checks or real-time database update hooks.

Platform Variants


3.1. Twilio SMS
• Feature/Setting: SMS Notifications
• Configure programmable SMS with templates and expiry dates; automate trigger via webhook on due-date approaches.

3.2. SendGrid
• Feature/Setting: Email API
• Automated email via dynamic templates; connect email send to certification expiry webhook.

3.3. Microsoft Power Automate
• Feature/Setting: Scheduled Flows
• Automate scheduled database checks, trigger email or Teams notifications for expiring certifications.

3.4. Zapier
• Feature/Setting: Scheduler & Gmail/Slack/WhatsApp integrations
• Automatedly send multi-channel expiry alerts on schedule using platform APIs.

3.5. Slack
• Feature/Setting: Incoming Webhooks/API
• Automate channel or direct messages for imminent expiries using Slack notification API.

3.6. WhatsApp Business API
• Feature/Setting: Template Messages
• Automate expiry reminders via WhatsApp automation provider with templated notifications.

3.7. Salesforce
• Feature/Setting: Process Builder or Flow
• Automated workflows to send notifications based on custom object expiry date fields.

3.8. HubSpot
• Feature/Setting: Workflows
• Automate email or in-app notification with expiry countdown from custom property triggers.

3.9. Google Sheets + Google Apps Script
• Feature/Setting: Time-driven Triggers
• Scripted triggers automate expiry checks and notification emails.

3.10. AWS Lambda + SES
• Feature/Setting: Serverless Logic
• Lambda function automates expiry checks and SES automates email sends.

3.11. Microsoft Outlook 365
• Feature/Setting: Calendar Reminders
• Automated calendar event invites to stakeholders before expiry.

3.12. Mailgun
• Feature/Setting: API Send
• Automate expiry email notifications using mailgun's programmatic send endpoint.

3.13. Pipedrive
• Feature/Setting: Workflow Automation
• Tracks certification expiry in deal/person fields and triggers automated reminders.

3.14. Monday.com
• Feature/Setting: Date-based Automations
• Automate sending emails/alerts via board automations on expiry date conditions.

3.15. ClickSend
• Feature/Setting: SMS API
• Automatedly dispatch SMS expiry alerts to customer phone numbers.

3.16. Google Calendar API
• Feature/Setting: Event Creation
• Automate adding/reminding about expiry as events synced with stakeholder calendars.

3.17. Mailchimp
• Feature/Setting: Audience Tags & Journeys
• Automated expiry journey emails using segmentation and triggers.

3.18. Freshdesk
• Feature/Setting: Automations
• Automate ticket creation and reminders for soon-to-expire certifications.

3.19. Zoho CRM
• Feature/Setting: Workflow Rules
• Automatedly email clients on date field triggers relating to certification expiry.

3.20. Intercom
• Feature/Setting: Message Automation
• Automates in-app and email messages on expiry threshold events.

21. Airtable

• Feature/Setting: Automation Scripts
• Automatedly run expiry date checks and trigger notifications via integrated email/SMS.

Benefits

4.1. Automated compliance with regulatory timelines, minimizing manual oversight.
4.2. Automating notifications ensures zero missed expiries, reducing business risk.
4.3. Streamlines customer communication via diverse automated notification channels.
4.4. Data is always up-to-date, supporting audit trails and compliance reporting.
4.5. Automates manual tasks, freeing teams to focus on core, non-automatable business functions.

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