Customer identity verification workflow

Purpose

1. To automate the verification of customer identities against compliance mandates and reduce fraud in military surplus retail by integrating KYC, AML, and security checks for in-store and online orders.

2. To ensure automated regulatory compliance, protect against restricted goods sales, and automate auditing processes for military surplus purchase eligibility.

3. To streamline customer onboarding, automate document collection, verification, and securely store or transmit automated ID records for authorities if requested.

Trigger Conditions

1. New user account creation or customer registration event automatically initiates customer identity verification workflow.

2. Large-value orders or flagged product purchases automate verification requests.

3. Scheduled compliance audits or periodic customer re-checks trigger automated batch verifications.

Platform Variants

1. Jumio

• API: Netverify — automate real-time ID, document, and facial recognition checks by connecting customer form submission event to Jumio API.
  

2. Onfido

• API: Identity Verification — automate the collection and validation of passports or government IDs using Onfido’s documented API endpoints post-checkout.
  

3. Trulioo

• GlobalGateway API — automate cross-border identity verification and AML screening by matching customer inputs with government databases.
  

4. IDology

• ExpectID API — automate knowledge-based authentication after online form submission for age and identity verification.
  

5. Socure

• ID+ API — automate multi-point digital identity checks and risk scoring at account registration.
  

6. LexisNexis Risk Solutions

• InstantID API — real-time data verification against public and private records to automate identity compliance.
  

7. Twilio

• Verify API — automate phone-based OTP or SMS verification as a second-factor identity check.
  

8. Auth0

• Rules/Authentication Pipeline — automate custom document upload steps in the login or registration process.
  

9. Okta

• Identity Engine — automate identity challenges upon suspicious login or transaction.
  

10. Microsoft Azure

• Cognitive Services (Face API) — automate detection and matching of customer ID photos with submitted selfies.
  

11. Google Cloud Identity Platform

• REST API triggers — automate compliance verification flows and integrate user authentication events.
  

12. AWS Cognito

• Lambda Triggers — automate pre/post sign-up identity verification hooks for document validation.
  

13. DocuSign

• ID Verification — automate signer identity verification before authorizing restricted-goods orders.
  

14. SignNow

• API — automate document e-signatures with mandated ID checks for compliance.
  

15. Experian

• Precise ID API — automate credit history and fraud risk scans following high-value order triggers.
  

16. Stripe

• Identity API — automate capture and verification of government-issued IDs at payment step.
  

17. Yoti

• SDK/API — automate biometric matching and liveness detection as a mandatory registration step.
  

18. Plaid

• Identity — automate banking information checks as part of a multifactor verification process.
  

19. SendGrid

• Validation API — automate identity anchored email verification as part of onboarding.
  

20. Slack

• Incoming Webhooks — automate team notifications for manual review of flagged identity verifications.
  

21. Salesforce

• Flow Builder — automate integration to update customer CRM records upon passed/failed verification.
  

22. Zendesk

• Trigger Automation — automate ticket creation for compliance review when a verification is pending or failed.
  

23. Intercom

• Custom Bots/API — automate chat-driven ID collection and pre-verification before support or purchase discussions.
  

Benefits

1. Automates compliance and regulatory reporting for military surplus shops—reducing manual error and cost.

2. Automates fraud reduction and eligibility enforcement for restricted goods.

3. Automates customer onboarding with faster, error-free, and fully documented KYC/AML record creation.

4. Automates audit trails and reporting by exporting verification results in regulatory formats.

5. Automatable remediation and alert escalation through workflow integrations, improving risk management.