Compliance & SecurityPurpose
1.2. Automate notifications and required follow-ups to minimize risk, ensure legal compliance, and facilitate rapid issue resolution.
1.3. Centralize and standardize incident management for reporting, tracking, and audit purposes by all stakeholders (residents, staff, corporate, emergency services).
Trigger Conditions
2.2. Direct email or text reporting to dedicated address or number.
2.3. IoT sensor alert (smoke, unauthorized entry).
2.4. Phone call transcription indicating keyword match (e.g., “fire”, “break-in”).
2.5. Scheduled check-in failure (e.g., security rounds missed).
Platform Variants
• Feature/Setting: Inbound Message Webhook – Configure webhook for “incident” keyword; parse message and trigger creation of incident report.
3.2. SendGrid
• Feature/Setting: Inbound Parse API – Set up routing for emails with specific subject lines or flagged attachment types to trigger reports.
3.3. Slack
• Feature/Setting: API Events – Configure incident channel for instant notifications and escalation message creation when new report posted.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook Connector – Route incident reports to compliance/security channel; trigger follow-up tasks.
3.5. Salesforce
• Feature/Setting: Case Object API – Auto-create Case record for every incident input, assign to compliance or security queue.
3.6. ServiceNow
• Feature/Setting: Incident Management API – Integrate to trigger incident creation and subsequent workflow escalation.
3.7. Zendesk
• Feature/Setting: Ticket API – Auto-create escalated ticket, route to responsible compliance officer based on incident type.
3.8. PagerDuty
• Feature/Setting: Events API – Dispatch immediate alert to on-call team for critical incident types.
3.9. Jira Service Management
• Feature/Setting: REST API Issue Create – Log incidents as issues, attach form data, auto-assign based on urgency.
3.10. Trello
• Feature/Setting: Card Create via API – Incident cards with checklists for actions and escalation steps.
3.11. Microsoft Power Automate
• Feature/Setting: Trigger from Form Submission – Route data to security queue and send automated acknowledgment.
3.12. Google Workspace (Gmail/Forms/Sheets)
• Feature/Setting: Apps Script Trigger – Parse submitted incidents, update log, and trigger notifications.
3.13. Asana
• Feature/Setting: Task Creation API – Auto-create incident tasks in compliance project with relevant metadata.
3.14. Zapier
• Feature/Setting: Multi-Step Zap – Listen for new incident in any app, push to multiple endpoints for escalation.
3.15. DocuSign
• Feature/Setting: Envelopes: Create/Send API – Auto-send incident report acknowledgment for signature or receipt confirmation.
3.16. Freshdesk
• Feature/Setting: Ticket Creation API – Register each report as a ticket, assign tags for compliance, and escalate per rules.
3.17. AWS SES
• Feature/Setting: Lambda Trigger – Process inbound compliance reports, trigger further escalation logic on incident emails.
3.18. Okta
• Feature/Setting: Event Hooks – Detect suspicious login or access, trigger incident reporting flow.
3.19. Dropbox
• Feature/Setting: File Request and Webhook – Create incident report folder, auto-upload supporting documents, trigger alert.
3.20. Monday.com
• Feature/Setting: API Board Item Creation – Add incident to incidents board, auto-assign based on property or urgency.
Benefits
4.2. Enables real-time escalation to the proper authority or team with audit trail.
4.3. Enhances compliance tracking and streamlines documentation for audits.
4.4. Centralizes multi-channel incident input for unified management.
4.5. Supports proactive risk mitigation and improved resident and asset security.