Status notifications for course changes or cancellations

**Purpose**

1.1. Enable automated, real-time status notifications to students and stakeholders when accounting courses are changed or cancelled.
1.2. Ensure transparent communication about scheduling adjustments, venue changes, instructor assignments, or course cancellations.
1.3. Reduce administrative burden by replacing manual notifications via email, SMS, and in-app alerts.
1.4. Enhance student experience by delivering timely, accurate, and multi-channel course status updates.
1.5. Maintain records of notification delivery and read status for compliance and auditing.

**Trigger Conditions**

2.1. Course schedule is updated (time, date, or venue change).
2.2. Course is cancelled in the Learning Management System or Registration Platform.
2.3. Instructor assignment is changed.
2.4. Minimum enrollment threshold not met, resulting in forced cancellation.
2.5. Emergency closure of venue or compliance-related changes.
2.6. Student-specific changes (e.g., registration removals).

**Platform Variants**

3.1. Twilio SMS
• Feature/Setting: Use "Messages" API to send SMS; configure webhook trigger for schedule changes.
• Sample: POST to /2010-04-01/Accounts/{AccountSid}/Messages.json with event variables.
3.2. SendGrid
• Feature/Setting: Use "Mail Send" endpoint to email participants; dynamically set template data via event payload.
• Sample: POST to /v3/mail/send using event details.
3.3. Slack
• Feature/Setting: Use "chat.postMessage" API for real-time alert in #class-updates; configure using Slack Incoming Webhooks.
• Sample: POST to /api/chat.postMessage with course info.
3.4. Microsoft Teams
• Feature/Setting: Send adaptive card via "Create chat message" API when class events are fired.
• Sample: POST to /chats/{chat-id}/messages.
3.5. WhatsApp Business API
• Feature/Setting: Send pre-approved message templates for cancellations; integrate using webhook triggers.
• Sample: POST to /v1/messages with course data.
3.6. Gmail API
• Feature/Setting: Automate email notifications through "users.messages.send".
• Sample: POST to /gmail/v1/users/me/messages/send.
3.7. Outlook 365 API
• Feature/Setting: Send updates with "SendMail" endpoint on schedule change events.
• Sample: POST to /v1.0/me/sendMail.
3.8. HubSpot
• Feature/Setting: Trigger "Email workflow" for subscribers in the course segment.
• Sample: Use "/automation/v3/workflows/enrollments/trigger" with relevant course ID.
3.9. Salesforce Marketing Cloud
• Feature/Setting: Use "Transactional Messaging API" for instant course updates.
• Sample: POST to /messaging/v1/email/messages with dynamic data.
3.10. Mailchimp
• Feature/Setting: Use "Automations" with event triggers; configure transactional emails on course changes.
• Sample: Set up events with /automations/{workflow_id}/actions.
3.11. Zoho CRM
• Feature/Setting: Update "Workflow Rules" for contacts linked to the course.
• Sample: POST to /crm/v2/notifications with trigger details.
3.12. Intercom
• Feature/Setting: Send in-app or push messages using "Messages" API and custom segments.
• Sample: POST to /messages with notification body.
3.13. Pusher
• Feature/Setting: Real-time web or mobile push via "Channels" event trigger on UI.
• Sample: POST to /apps/{app_id}/events.
3.14. PagerDuty
• Feature/Setting: Create "Incidents" via Events API for major disruptions.
• Sample: POST to /v2/enqueue with incident detail.
3.15. Discord
• Feature/Setting: Send alerts to class channel using "Create Message" endpoint.
• Sample: POST to /channels/{channel.id}/messages.
3.16. Facebook Messenger
• Feature/Setting: Use Send API to deliver class alerts.
• Sample: POST to /me/messages with course data.
3.17. ActiveCampaign
• Feature/Setting: Use "Automations" endpoint to email users in class list segment.
• Sample: POST to /api/3/contactAutomations.
3.18. Telegram Bot API
• Feature/Setting: SendMessage for instant notification in student group chat.
• Sample: POST to /bot{token}/sendMessage.
3.19. ClickSend
• Feature/Setting: Use SMS Sending API for bulk student alerting.
• Sample: POST to /v3/sms/send.
3.20. Freshdesk
• Feature/Setting: Create tickets for unresolved schedule change issues via "Create Ticket API".
• Sample: POST to /helpdesk/tickets.json.
3.21. Webex Teams
• Feature/Setting: "Create Message API" to alert classrooms.
• Sample: POST to /v1/messages.
3.22. Zoom
• Feature/Setting: Use "Webinar/Meeting Update" to email attendees on event changes.
• Sample: Trigger PATCH to /meetings/{meetingId} followed by notification.

**Benefits**

4.1. Reduces manual communication effort for administrative teams.
4.2. Ensures no participant misses critical updates, promoting trust and reliability.
4.3. Multi-channel reach for maximum accessibility and response.
4.4. Provides automated tracking of delivery and open rates for compliance.
4.5. Enhances student satisfaction through transparency and timely alerts.