Triggered notifications for class changes/cancellations

Purpose

1.1 Ensure all relevant stakeholders (apprentices, trainers, administrators) are instantly informed of class schedule changes or cancellations.
1.2 Reduce miscommunication and administrative overhead by triggering precise notifications via preferred communication channels.
1.3 Minimize negative impact on learning progression and resource allocation for vocational training courses and apprenticeship programs.
1.4 Streamline operational reliability and compliance by maintaining auditable logs of notifications delivered for each affected class.

Trigger Conditions

2.1 Scheduled class status changed to “Modified” or “Cancelled” in course management system.
2.2 Manual override or bulk update by staff for multiple classes.
2.3 Detection of external events (facility issue, trainer unavailability) fed into the class calendar system API.
2.4 Integration trigger from Learning Management System (LMS) or Student Information System (SIS) webhook on scheduling event.

Platform Variants

3.1 Twilio SMS
• Feature/Setting: Use Messaging API `POST /Messages` for SMS delivery upon class update; configure template: “Class [Name] on [Date] has changed/cancelled.”
3.2 SendGrid
• Feature/Setting: Send transactional emails via Mail Send API `POST /mail/send`; use dynamic templates mapped to trigger data.
3.3 Slack
• Feature/Setting: Use Incoming Webhooks; configure specific channel & payload format for notification on class updates.
3.4 Microsoft Teams
• Feature/Setting: Use Teams Webhook Connector; push adaptive cards summarizing class change/cancellation to designated Teams channels.
3.5 WhatsApp Business API
• Feature/Setting: Send Template Message `POST /v1/messages`; templates pre-approved with variables for class details.
3.6 Discord
• Feature/Setting: Use Webhook URL to POST JSON notification to specified server/channel for group notifications.
3.7 Pushover
• Feature/Setting: Send User Notification via REST API `POST /1/messages.json` for real-time push alerts on class event.
3.8 Mailgun
• Feature/Setting: Use `POST /messages` endpoint for sending customized notification emails.
3.9 Google Calendar
• Feature/Setting: Use Events API `PATCH /calendars/events` with update reason in description & attendee notification options set to true.
3.10 Zoom
• Feature/Setting: Use Meeting Update Webhook for trainer/trainee linked meetings; notify participants of changes.
3.11 Facebook Messenger
• Feature/Setting: Send message with Send API `POST /me/messages` using page access token; personalized update.
3.12 Telegram
• Feature/Setting: SendMessage API to bot user/channel with formatted notification and reply markup for queries.
3.13 Google Chat
• Feature/Setting: Use Webhook to POST notification cards to chat spaces for enrolled groups.
3.14 Outlook365
• Feature/Setting: Automated calendar event updates using Event API; enable attendee auto-notifications.
3.15 Zoho Mail
• Feature/Setting: Use Send Mail API `POST /api/accounts/{accountId}/messages` with notification template.
3.16 PagerDuty
• Feature/Setting: Use Events API v2 to trigger incident/notification for urgent or last-minute class disruptions.
3.17 Jira Service Management
• Feature/Setting: Create or comment on issues via REST API to open/track cases linked to class changes.
3.18 Asana
• Feature/Setting: Add comment or task to specific project via Tasks API to signal scheduling update.
3.19 Monday.com
• Feature/Setting: Use "Create Update" API to post update to relevant board items for ongoing apprenticeships.
3.20 Salesforce
• Feature/Setting: Use `sobjects/Event` API to update event record and trigger workflow to notify contacts.

Benefits

4.1 Real-time delivery of critical class information to all members, reducing frustration and confusion.
4.2 Multi-channel approach ensures participants receive the alert on their preferred medium.
4.3 Reduces administrative burden of manual calls or emails; ensures consistent communication.
4.4 Improves apprenticeship completion rates by supporting reliable attendance and resource allocation.
4.5 Audit trail and trackable notification history support compliance and dispute resolution.