CRM & Customer Support AutomationPurpose
1.2. Synchronizes verified KYC data with CRM, enforces due-diligence across multiple sales channels, and supports anti-money laundering checks.
1.3. Reduces manual verification workload by auto-validating ID documents, business registrations, and customer credentials via API integrations.
1.4. Standardizes data retention and audit trails for regulatory checks and future references.
Trigger Conditions
2.2. Change or update to key customer data (e.g., legal name, address, business status).
2.3. Periodic regulatory re-verification cycle initiated (e.g., anniversary reviews).
2.4. Manual agent request for identity/ownership verification.
2.5. Order placed above a defined volume or monetary threshold.
Platform Variants
3.1. Twilio Verify
• Feature/Setting: SMS/Phone number verification. Configure API endpoints to trigger verification on registration form submission.
3.2. Onfido
• Feature/Setting: Identity document and facial biometrics checks. Use Onfido API to upload scanned documents and photos for instant validation.
3.3. Jumio
• Feature/Setting: Real-time government ID and AML screening. Call Jumio Netverify API from onboarding workflow.
3.4. Plaid
• Feature/Setting: Business bank account ownership verification. Integrate Plaid Auth API for instant validation.
3.5. DocuSign Identify
• Feature/Setting: Document-based KYC with eSignature. Activate Identify API on KYC forms to collect digital signatures and verify ID.
3.6. Stripe Identity
• Feature/Setting: Automated ID checks and selfie verification. Use Stripe Identity API as an onboarding step in wholesale CRM.
3.7. LexisNexis Risk Solutions
• Feature/Setting: Global sanctions and PEP list audit. Connect Bridger Insight API for regulatory compliance screening.
3.8. Trulioo GlobalGateway
• Feature/Setting: Business and identity verification for global customers. Set up Data Fields API for entity onboarding.
3.9. IDnow AutoIdent
• Feature/Setting: AI-powered automated video ID. Configure AutoIdent API in customer portal workflow.
3.10. Auth0
• Feature/Setting: User identity management with KYC step. Insert Rules/Actions to trigger third-party KYC provider API on user creation.
3.11. AWS Cognito
• Feature/Setting: Identity verification hooks. Use Pre Sign-up Lambda triggers to invoke KYC API call.
3.12. Azure Active Directory B2C
• Feature/Setting: KYC via custom policy. Integrate REST API callout to verification provider in sign-up user journey.
3.13. Google Cloud Identity Platform
• Feature/Setting: Identity verification extension. Add external verification system to authentication flow using triggers.
3.14. Salesforce CRM
• Feature/Setting: Flow automation to trigger KYC requests upon lead creation. Set up Process Builder/Flow to call external APIs.
3.15. HubSpot CRM
• Feature/Setting: Workflow automation to initiate KYC. Configure Webhook action in onboarding workflow.
3.16. SAP Customer Data Cloud
• Feature/Setting: KYC extension via custom connectors. Use Identity Provisioning Service to sync verification outcomes.
3.17. Zoho CRM
• Feature/Setting: Blueprint or Workflow rules for KYC step. Create webhook-based KYC process on contact creation.
3.18. Freshdesk
• Feature/Setting: Automated customer profile validation ticket. Set up API automation rules in onboarding scenarios.
3.19. Intercom
• Feature/Setting: KYC verification via Workflows. Add automation for ID verification during first message or sign-up.
3.20. Monday.com
• Feature/Setting: Workflows for pending KYC status. Configure integration recipes to send KYC requests and track results.
Benefits
4.2. Minimizes risks of fraud and regulatory non-compliance.
4.3. Enables seamless scaling of wholesale operations to new markets.
4.4. Enhances customer trust and streamlines sales cycle.
4.5. Provides automated audit trail and compliance reporting for agriculture wholesalers.