Culture & Community EngagementPurpose
1.2. Automates post-event outreach to gather opinions, suggestions, and satisfaction ratings.
1.3. Enables systematic evaluation of events related to culture & community engagement for continuous quality improvements.
1.4. Unifies feedback from multiple channels into one automated repository for actionable insights.
Trigger Conditions
2.2. Trigger automation after event status switched to "Completed" in event management software.
2.3. Use attendee check-in list as a trigger for automatic feedback workflow.
2.4. Schedule recurring automated feedback requests based on calendar event conclusion.
Platform Variants
• Feature/Setting: Automate sending SMS via Twilio’s programmable messaging API; configure from-/to-numbers and feedback survey link payload.
3.2. SendGrid
• Feature/Setting: Use SendGrid’s transactional email API for automated survey email sends; configure subject, dynamic template, and recipient list.
3.3. Google Forms
• Feature/Setting: Automate pre-filling and distributing form links via Google Forms API; read attendee data for personalized feedback requests.
3.4. Typeform
• Feature/Setting: Use Typeform API trigger to send tailored surveys; capture answers automatically for real-time analysis.
3.5. SurveyMonkey
• Feature/Setting: Automate invitations using SurveyMonkey’s collector API; auto-assign event identifiers for segmentation.
3.6. Microsoft Outlook
• Feature/Setting: Automate email dispatch through Outlook REST API; set templates for feedback collection tied to event calendars.
3.7. Mailchimp
• Feature/Setting: Automate campaign creation and send using Mailchimp’s API; segment lists by event participation tags.
3.8. Salesforce
• Feature/Setting: Automate survey dispatch via Salesforce Surveys; trigger from attendee Campaign Member status.
3.9. HubSpot
• Feature/Setting: Automate feedback workflow in HubSpot using workflow automation; email or SMS feedback request upon lifecycle updates.
3.10. Airtable
• Feature/Setting: Automate feedback task generation in Airtable; use scripting or automations based on event conclusion field.
3.11. Zendesk
• Feature/Setting: Automate feedback ticket creation via Zendesk API; collect responses aligned to attendee profiles.
3.12. Slack
• Feature/Setting: Automate DM reminders to event participants using Slack API; send feedback link or built-in poll.
3.13. Eventbrite
• Feature/Setting: Utilize Eventbrite webhooks to trigger automation when event ends; automatically fetch attendee list and initiate feedback flow.
3.14. Zoom
• Feature/Setting: Use Zoom Meeting Ended webhook as trigger; automate post-meeting feedback emails.
3.15. Microsoft Teams
• Feature/Setting: Automate adaptive card distribution via Teams API for instant attendee feedback capture.
3.16. Google Calendar
• Feature/Setting: Automate event-ended detection via Calendar API; send automated feedback request to invitees.
3.17. Facebook Messenger
• Feature/Setting: Automate post-event bot messages via Messenger Send API with feedback prompts.
3.18. WhatsApp Business API
• Feature/Setting: Automate follow-up messages for feedback using WhatsApp Business API templates.
3.19. Intercom
• Feature/Setting: Automate chat-based feedback prompts after event flag detected in Intercom user timeline.
3.20. Trello
• Feature/Setting: Automate card creation per feedback received using Trello API for tracking and review.
3.21. Freshdesk
• Feature/Setting: Automate survey-ticket generation via Freshdesk API based on event participation.
3.22. Zoho CRM
• Feature/Setting: Automate feedback request workflow in Zoho using CRM automation rules.
Benefits
4.2. Improves community engagement by automating outreach and response tracking.
4.3. Centralizes automated feedback data for heritage project assessment.
4.4. Enables automating trend detection, surfacing preservation priorities.
4.5. Reduces manual intervention and manual errors through automatable processes.
4.6. Supports continuous improvement in culture & heritage event delivery with repeatable automation.