Automated reminders for upcoming bookings via email/SMS

Purpose

1.1. To automate reminders for upcoming parasailing bookings via email and SMS, ensuring customers receive timely alerts for scheduled rides, reducing no-shows, enhancing customer satisfaction, and proactively managing scheduling logistics for operators.
1.2. Ensures every customer gets automated updates about time, location, safety info, weather alerts, preparation tips, and reservation statuses.
1.3. Automates repeated manual tasks, letting staff focus on core operational activities by utilizing programmable communication functions.

Trigger Conditions

2.1. Automatedly triggered X hours/days before the scheduled booking time.
2.2. Trigger events on new booking confirmation or change in booking status.
2.3. Automator sets off when customer contact details are updated or special instructions are appended to booking.
2.4. Automated triggers for weather-based schedule changes.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS delivery using Twilio Messaging API (‘Send Message’ function; configure ‘to’, ‘from’, ‘body’ fields, schedule with ‘sendAt’ parameter).
3.2. SendGrid
• Feature/Setting: Automate email sending with SendGrid Mail Send API; template ID and dynamic fields configured for automated content population.
3.3. Gmail
• Feature/Setting: Use ‘Send Email’ via Gmail API, with automation using draft templates, recipient dynamic filling, scheduled execution.
3.4. Outlook
• Feature/Setting: Automating using Outlook Mail REST API ‘Send message’, scheduling via Calendar API events.
3.5. Microsoft Teams
• Feature/Setting: Automate reminder posting using Teams API ‘sendChatMessageInThread’, targeted to user chat/channel.
3.6. Slack
• Feature/Setting: Use Slack API ‘chat.scheduleMessage’ for automating timed booking notifications in user DMs.
3.7. WhatsApp Business
• Feature/Setting: Automate message delivery using WhatsApp Business API ‘messages’, template messages with scheduled triggers.
3.8. Salesforce
• Feature/Setting: Automate reminder emails/SMS via Process Builder using ‘Send Email’ or AppExchange SMS plugin.
3.9. HubSpot
• Feature/Setting: Automate workflow emails/SMS via HubSpot ‘Workflows’ tool with time-delay triggers on contact properties.
3.10. Zoho CRM
• Feature/Setting: CRM Workflow automator with ‘Email Notification’/‘SMS Notification’, config schedule and merge fields.
3.11. Mailgun
• Feature/Setting: Automate transactional emails using Mailgun “messages” API; set up templated and scheduled sends.
3.12. MessageBird
• Feature/Setting: Automate SMS and WhatsApp reminders via MessageBird ‘Conversations API’, scheduled delivery.
3.13. Plivo
• Feature/Setting: Schedule SMS via Plivo ‘Send SMS’ API, configuring recipient, template, and time.
3.14. Nexmo (Vonage)
• Feature/Setting: Automate with Vonage SMS API ‘send message’, scheduling automated reminders.
3.15. ActiveCampaign
• Feature/Setting: Email/SMS automation using ‘Automation builder’ and scheduled triggers for contacts.
3.16. Pipedrive
• Feature/Setting: Automate reminders via ‘Workflow Automations’ to send emails or integrate SMS plugins.
3.17. ClickSend
• Feature/Setting: Bulk and individual automated SMS via ClickSend ‘SMS API’ using ‘Send SMS’ call, scheduled in flows.
3.18. Intercom
• Feature/Setting: Automated messages to contacts using ‘Series’ feature and event-based triggers for reminders.
3.19. Amazon SNS
• Feature/Setting: Use ‘Publish’ API for automating SMS and push notifications to scheduled contacts.
3.20. Outlook 365 Power Automate
• Feature/Setting: Automate calendar reminders with Outlook 365 via Power Automate workflows; configuration for dynamic booking data handling.

Benefits

4.1. Automates routine communication, reducing operator workload and manual errors.
4.2. Increases customer trust with predictable, timely, and personalized reminders.
4.3. Significantly lowers no-shows using multi-channel automated notifications.
4.4. Easily scalable to handle seasonal booking surges without additional hiring.
4.5. Centralizes booking communications, ensuring auditability and compliance through automated logs.