Automated customer feedback and review requests

Purpose

1.1. Automate the process of requesting customer feedback and reviews post-service to increase online reputation, capture insights, and enhance customer experience for boot repair shops.
1.2. Enable automated, timely, and consistent communications to every customer, leveraging multiple channels for higher engagement and improved retention.
1.3. Integrate and automate the collection, categorization, and aggregation of feedback for process improvement, compliance, and testimonials.

Trigger Conditions

2.1. Automated completion of service ticket or invoice marked "Closed" in POS or CRM system.
2.2. Automated appointment status set to "Completed" or "Picked Up" in scheduling software.
2.3. Automated customer check-out action registers in payment processor.
2.4. Automated elapsed time from service (e.g., 24 hours post-service).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS via Messaging API; set up webhook for post-service trigger.
3.2. SendGrid
• Feature/Setting: Automate transactional emails; use Single Send API for triggered emails with feedback links.
3.3. Mailchimp
• Feature/Setting: Automate post-purchase journey; configure Customer Journeys with automated triggers.
3.4. HubSpot
• Feature/Setting: Automate transactional workflows; utilize Feedback Survey API for post-service automations.
3.5. Salesforce
• Feature/Setting: Automate with Process Builder and Email Alert actions; connect to Service Cloud feedback.
3.6. Zendesk
• Feature/Setting: Automate via Triggers module; auto-send survey after ticket status = "Solved".
3.7. Google Sheets
• Feature/Setting: Automate entry logging and Google Forms feedback; trigger via script on row change.
3.8. Zoho CRM
• Feature/Setting: Automate workflow rules for feedback follow-up; use Zoho Survey integration.
3.9. SurveyMonkey
• Feature/Setting: Automate survey dispatch via Email Collectors API when new service completion event detected.
3.10. WhatsApp Business API
• Feature/Setting: Automate message templates for review requests upon service completion webhook.
3.11. Typeform
• Feature/Setting: Automate survey delivery via API call and response logging via Webhooks.
3.12. Freshdesk
• Feature/Setting: Automate follow-up ticket automation; trigger CSAT survey on ticket closure.
3.13. Gorgias
• Feature/Setting: Automate automation rules for after-sales messages; API post-sale feedback reminders.
3.14. ActiveCampaign
• Feature/Setting: Automate email and SMS with Automated Campaigns and CRM triggers.
3.15. Intercom
• Feature/Setting: Automate message series; Custom Bots to trigger feedback pop-up after service.
3.16. Pipedrive
• Feature/Setting: Automate feedback request with Workflow Automation tool on deal "Won" status.
3.17. Shopify
• Feature/Setting: Automate review requests using Flow app post-fulfillment and Order API triggers.
3.18. Yotpo
• Feature/Setting: Automate review request flows via Yotpo Triggered Review Requests API.
3.19. Facebook Messenger
• Feature/Setting: Automate review prompts via Messenger Send API post-service trigger.
3.20. Google Workspace
• Feature/Setting: Automate email sequence for collecting reviews via Gmail API script; logging via Sheets.
3.21. Calendly
• Feature/Setting: Automate workflow handoff after event completion using Workflows and Webhooks.
3.22. Microsoft Power Automate
• Feature/Setting: Automate end-to-end flows from appointment completion to multi-channel request dispatch.

Benefits

4.1. Automatedly maximizes feedback collection and enhances credibility through timely, personalized engagement.
4.2. Streamlines and automates repetitive follow-up actions, saving manual labor.
4.3. Automates data gathering and analysis for actionable business insight.
4.4. Improves customer loyalty and automatedly boosts likelihood of repeat business.
4.5. Efficiently automates review requests across diverse communication channels for maximum visibility.