Post-tour feedback survey delivery after each ride

Purpose

 1.1. Automate sending of post-tour feedback survey to customers after each completed balloon ride.
 1.2. Automatedly collect customer experience data for continuous improvement and compliance.
 1.3. Automator system ensures timely feedback for service quality monitoring, reviews, testimonials, and operational reporting.
 1.4. Automation reduces manual effort, eliminates missed follow-ups, and enhances loyalty as customers feel heard and valued.

Trigger Conditions

 2.1. Automatedly triggered upon ride completion recorded in CRM or booking system.
 2.2. Can automate based on pilot check-in/post-ride update, or when the scheduled event end time is reached.
 2.3. Trigger automation after payment settlement or group checkout in multi-person bookings.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: SMS API to automate sending survey links post-ride; configure event trigger from tour completion webhook.

 3.2. SendGrid
  • Feature/Setting: Transactional Email API for automated email survey delivery; set up dynamic template based on ride details.

 3.3. Mailchimp
  • Feature/Setting: Customer Journey automation; trigger post-tour feedback message upon ride tag update.

 3.4. HubSpot
  • Feature/Setting: Workflow Automation; automates survey email or SMS after deal stage set to “completed”.

 3.5. Salesforce
  • Feature/Setting: Flow Builder; automates outbound message when “Balloon Ride” activity status becomes “finished”.

 3.6. ActiveCampaign
  • Feature/Setting: Automation builder; post-ride tag automates survey follow-up via email or SMS.

 3.7. Zoho CRM
  • Feature/Setting: Workflow Rules; automates email trigger on field update “Tour Status = Done”.

 3.8. SurveyMonkey
  • Feature/Setting: Webhooks; automates survey distribution via API call from operational system trigger.

 3.9. Google Sheets
  • Feature/Setting: App Script automation triggers emails or apps based on new “Completed Ride” entry.

 3.10. Slack
  • Feature/Setting: Incoming Webhooks; automate internal alert to staff for manual survey follow-up in special cases.

 3.11. Typeform
  • Feature/Setting: Integration API; automate pre-filled URL delivery post-ride.

 3.12. WhatsApp Business API
  • Feature/Setting: Automated template message; send survey link immediately after ride completion recorded in backend.

 3.13. Pipedrive
  • Feature/Setting: Workflow automation; automates post-tour action after activity marked “Completed”.

 3.14. Monday.com
  • Feature/Setting: Automation recipes; auto-send email with survey link post item status update.

 3.15. Trello
  • Feature/Setting: Butler Automation; automatic notification with survey link after card moved to “done”.

 3.16. Facebook Messenger API
  • Feature/Setting: Send API; automate direct message with feedback survey link on profile event update.

 3.17. Zendesk
  • Feature/Setting: Triggers & Automations; survey sent automatically when support ticket regarding ride is solved.

 3.18. Freshdesk
  • Feature/Setting: Automator; send survey email when ride closure ticket is marked “resolved”.

 3.19. Airtable
  • Feature/Setting: Automations; on “Ride Completion” record automation, send email or integrate with messaging API.

 3.20. Intercom
  • Feature/Setting: Custom Bots & Outbound Messages; automate survey notification post-ride event tracked.

Benefits

 4.1. Automates feedback collection, maximizing response rates and actionable data.
 4.2. Frees staff time by automating repetitive tasks in customer engagement.
 4.3. Automatedly enables real-time service recovery and drives online review generation.
 4.4. Automation delivers consistent guest experience and loyalty outcomes for balloon ride agencies.
 4.5. Automate ensures compliance with operational follow-up standards and audit trails.