Loyalty program point tracking and notification

Purpose

1.1. Automate loyalty point accrual, redemption, and real-time notification to enhance engagement and retention for campgrounds.
1.2. Automates cross-channel updates—SMS, email, app push, or customer portal—whenever customers earn or redeem points.
1.3. Ensures guests receive timely, automated feedback and incentivizes repeat bookings and referrals by automatedly tracking participation and sending reminders.

Trigger Conditions

2.1. New booking/payment completion, automating point addition.
2.2. Referral event detection, automating bonus point issuance.
2.3. Manual or automatic redemption, automating deduction and confirmation.
2.4. Tier upgrade/downgrade, automating status update notification.
2.5. Scheduled batch review of earned point thresholds, automating summary dispatch.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automates text notifications via SMS API; configure using webhook trigger with phone variables.
3.2. SendGrid
• Feature/Setting: Automates email notifications; configure Dynamic Template API for point alerts and statements.
3.3. Mailchimp
• Feature/Setting: Automates loyalty campaign emails; connect via Transactional Email API, auto-segment by points balance.
3.4. Firebase Cloud Messaging
• Feature/Setting: Automate push notifications; configure topic messaging API for reward milestone alerts.
3.5. Slack
• Feature/Setting: Automates internal alerts on high-value customer activity using Slack Incoming Webhooks.
3.6. Microsoft Teams
• Feature/Setting: Automates team channel updates for loyalty milestones; configure using Connector API.
3.7. HubSpot
• Feature/Setting: Automate CRM record updates via Workflows API based on loyalty activity.
3.8. Salesforce
• Feature/Setting: Automate updates in Customer Loyalty Objects using REST API triggers based on actions.
3.9. Zendesk
• Feature/Setting: Automates customer support ticket tagging with loyalty status using Triggers API.
3.10. Zapier
• Feature/Setting: Automates multi-platform flows for earned/redeemed point alerts, via Webhook and Email Parser.
3.11. Google Sheets
• Feature/Setting: Automates point ledger updates upon event arrival via Sheets API and onFormSubmit trigger.
3.12. Airtable
• Feature/Setting: Automates loyalty database; use Automations to update records and notify stakeholders.
3.13. Shopify
• Feature/Setting: Automate post-purchase point allocation with Shopify API and webhook triggers.
3.14. WooCommerce
• Feature/Setting: Automates loyalty tracking using REST API hooked on completed order events.
3.15. Stripe
• Feature/Setting: Automates financial event-driven points via Webhook notifications on successful charges.
3.16. Discord
• Feature/Setting: Automates loyalty-related community push using Discord Bot API for real-time updates.
3.17. Intercom
• Feature/Setting: Automates customer chat point balance delivery using Conversations API.
3.18. Pipedrive
• Feature/Setting: Automates deal updates with points earned using Webhook API integration.
3.19. Notion
• Feature/Setting: Automates updating customer loyalty status in Notion tables via API and integrations.
3.20. Trello
• Feature/Setting: Automates loyalty campaign tracking using Card creation/updating API based on loyalty triggers.

Benefits

4.1. Automates continuous guest engagement and maximizes repeat bookings.
4.2. Automatedly boosts referral and upsell opportunities by timely customer nudges.
4.3. Automator enables error-free, real-time tracking vs. manual methods.
4.4. Automation streamlines reporting for marketing and guest experience teams.
4.5. Automatable workflows reduce workload and improve communication speed for campground operators.