Proactive notification of clients for upcoming scheduled maintenance

Purpose

1. The goal is to deliver advanced, automated notifications to clients regarding upcoming scheduled maintenance for their aircraft, ensuring timely awareness, operational continuity, compliance, and improved client satisfaction.

2. Facilitate proactive communication by pulling data from maintenance schedules, matching it to customer assets, and delivering notifications via multiple channels.

3. Enable seamless escalation, follow-up, and integration with CRM or ticketing for consistency and audit trails.

Trigger Conditions

1. Scheduled maintenance approaching within a predefined time window (e.g., 7, 14, or 30 days).

2. New maintenance session added or existing session rescheduled.

3. Manual trigger by maintenance coordinator for custom notification runs.

4. Automatic detection from updates in Maintenance Management Software or ERP database.

Platform Variants

1. Twilio SMS

• Feature/Setting: Send SMS API; configure account SID, auth token, sender phone, recipient dynamic mapping; body: “Your aircraft has maintenance scheduled for .”
  

2. SendGrid

• Feature/Setting: Send Email API v3; configure API Key, sender identity, dynamic template for personalized client details, schedule job for batch execution.
  

3. Microsoft Outlook (Office 365 Graph API)

• Feature/Setting: “Send Mail” endpoint; OAuth2 credentials, user email, dynamic HTML template to notify clients.
  

4. WhatsApp Business API

• Feature/Setting: Message endpoint; configure phone number ID, template message for maintenance reminders, access token, contact list mapping.
  

5. Slack

• Feature/Setting: Incoming Webhooks; webhook URL, JSON payload for direct messages or channels with maintenance notice format.
  

6. HubSpot

• Feature/Setting: Workflow automation; trigger “Send Email” or “Task” using API key, select client segment, email template with scheduled maintenance info.
  

7. Salesforce

• Feature/Setting: Process Builder or Flow; trigger on maintenance record update, send notification via email/SMS connector, customize template.
  

8. Google Calendar

• Feature/Setting: API “Events: insert”; add calendar event for client, set reminder options, attendee address mapping.
  

9. Zoho CRM

• Feature/Setting: Workflow Rules; on update to maintenance module, execute email/SMS action through configured channels.
  

10. Mailgun

• Feature/Setting: Messages API; configure domain, API Key, dynamic message creation based on schedule.
  

11. Pipedrive

• Feature/Setting: Activities API; auto-create reminder activities and email via API to clients linked to aircraft.
  

12. Zendesk

• Feature/Setting: Triggers & Targets; create automated ticket/email on maintenance event, use placeholders for client and schedule.
  

13. Freshdesk

• Feature/Setting: Ticket automation; configured to send “Upcoming Maintenance” email, auto-create client contact if missing.
  

14. Telegram Bot API

• Feature/Setting: sendMessage endpoint; configure bot token, chat_id (client), formatted reminder for maintenance.
  

15. Intercom

• Feature/Setting: Custom Bots, Campaigns; configure triggers via API, set outbound message with contextual variables.
  

16. ActiveCampaign

• Feature/Setting: Automations API; trigger campaign based on maintenance schedule update, custom template text.
  

17. ServiceNow

• Feature/Setting: Notification & Workflow; configure scheduled job, email client with maintenance task details.
  

18. Microsoft Teams

• Feature/Setting: Incoming Webhook; send adaptive card message to client’s Teams channel/user about upcoming maintenance.
  

19. Monday.com

• Feature/Setting: Automation recipes; on item date approaching (maintenance), auto-email clients, or notify via integration.
  

20. Asana

• Feature/Setting: Task Automation; create task and comment tag client or auto-email using integration, set reminder for maintenance.
  

21. SAP Cloud Platform

• Feature/Setting: Workflow and Notification Service; map maintenance triggers to notification templates and client records.
  

22. Jira Service Management

• Feature/Setting: Automation rules; trigger comment/email on issue linked to client and upcoming maintenance.
  

23. ClickSend

• Feature/Setting: SMS & Email API; configure API credentials, send client-specific text/email with maintenance details.
  

24. Smartsheet

• Feature/Setting: Automated Workflows; when maintenance row changes, trigger update request to client’s email.
  

25. Aircall

• Feature/Setting: PowerDialer and Call API; schedule outbound call reminder, summary of maintenance session for client.
  

Benefits

1. Ensures clients are always informed about their maintenance obligations, reducing risk of missed schedules.

2. Frees staff from repetitive outreach, boosting productivity and consistency.

3. Supports detailed documentation via integrated audit trails.

4. Adapts to diverse customer preferences (SMS, email, app, etc.) for higher engagement rates.

5. Drives customer trust, operational reliability, and proactive MRO service posture.