Customer review requests post-service

Purpose

1. To automate the process of requesting customer reviews following completion of motor scooter repair services, maximizing review volume, quality, and frequency.

2. Automatedly encourage customers to leave feedback on multiple platforms, elevating shop reputation.

3. Streamline post-service communication, ensuring every client receives a prompt without manual outreach, decreasing administrative burden.

4. Automate tracking of responses to analyze customer satisfaction and service performance.

5. Gather review data for automated reporting, team acknowledgment, and future automation triggers (e.g., negative review alerts).

Trigger Conditions

1. Automated trigger upon completion status update in the repair job management system.

2. Triggered when an invoice is marked "paid" or service is flagged as "delivered" in POS software.

3. Automator can run on fixed delays after service (e.g., 2 hours post-pick-up).

4. Automatedly initiates from repair technician mobile app submission upon job wrap-up.

5. Manual override via service desk dashboard toggles customer review requests.

Platform Variants

—Each bullet shows software, function/API to automate, and typical configuration:

1. Twilio SMS

• Feature: Automated SMS; Configure SMS API—set up POST to /Messages for review link delivery.
  

2. SendGrid

• Feature: Automated email; Configure v3 Mail Send API—automate templated review requests upon webhook triggers.
  

3. Mailgun

• Feature: Automate transactional messaging; Use /messages endpoint with templates for automated post-service review asks.
  

4. HubSpot

• Feature: Workflow Automation; Use "Send email" action in contact workflow, trigger when deal is "Closed–Won."
  

5. Zoho CRM

• Feature: Automation rule; Enable workflow automation to send email/SMS via integrated functions when job marked completed.
  

6. Google Sheets + Apps Script

• Feature: Automated script; Use "onFormSubmit" trigger to send personalized review requests via Gmail API.
  

7. Salesforce

• Feature: Process Builder automation; Configure rule to auto-send review invite email when service record closed.
  

8. Slack

• Feature: Automated notifications; Use Incoming Webhooks—send messages to #customer-followup for team-automated action.
  

9. Microsoft Power Automate

• Feature: Automate flow; Trigger on invoice closed, send email/SMS via native connectors.
  

10. ActiveCampaign

• Feature: Automated campaign; Set post-service automation sending review request email/SMS.
  

11. Freshdesk

• Feature: Automate ticket closure actions; Send satisfaction survey, request review integration via scenario automator.
  

12. Zendesk

• Feature: Automation trigger on ticket solved; Configure "Notify target" action for review ask upon closure.
  

13. WhatsApp Business API

• Feature: Automated templates; Use POST /messages (pre-approved template for review) to automate WhatsApp invites.
  

14. Intercom

• Feature: Automated Message; Trigger in-app or email message via Series automator post-conversation resolution.
  

15. SurveyMonkey

• Feature: Automate invite; Use "Collectors" API to send automated survey/review requests linked to customer action.
  

16. Typeform

• Feature: Automated send; Use Typeform Webhooks to trigger review request upon entry in CRM or POS system.
  

17. Facebook Messenger

• Feature: Automated bot; Use Send API to automatedly deliver review request message template when triggered.
  

18. Yelp Fusion API

• Feature: Review solicitation; Integrate with send-invite endpoint to automatedly prompt for Yelp reviews post-service.
  

19. Google My Business API

• Feature: Automated review request; Use Locations.Review API to guide customer to leave a Google review.
  

20. Calendly

• Feature: Event completion workflow; Automate email follow-up with review invitation upon service event completion.
  

Benefits

1. Automates and standardizes post-service review request to every customer, never missing an opportunity for feedback.

2. Automatedly reduces manual work for staff and shortens response time to customer touchpoints.

3. Increases probability of review conversion by using optimal, personalized timing and channels.

4. Aggregates results for automated analysis and rapid issue resolution.

5. Strengthens online reputation via continuous, automated flow of fresh, authentic reviews.