Live chatbot for common inquiries

Purpose

 1.1. Deliver real-time responses to customer inquiries on air conditioning products, installation, quotes, troubleshooting, and store policies.
 1.2. Reduce staff workload by automating FAQ, appointment scheduling, product recommendation, and support ticket initiation.
 1.3. Capture leads and customer contact data for follow-up marketing.
 1.4. Improve customer satisfaction and retention with instant, accurate answers and issue resolution.
 1.5. Support omnichannel communication via web chat, SMS, social messaging, and email.

Trigger Conditions

 2.1. Customer initiates a chat on the website or mobile app.
 2.2. Message or inquiry received via SMS or messaging platforms.
 2.3. Email with specific keywords (e.g., "quote," "AC repair").
 2.4. Incoming phone call routed to virtual assistant.
 2.5. Submission of web contact or service request form.

Platform Variants

 3.1. Twilio Programmable Chat
  • Feature/Setting: Configure Chat Service and webhook for incoming messages; use API to send programmatic replies.
 3.2. SendGrid
  • Feature/Setting: Inbound Parse API for capturing email; auto-reply setup for instant FAQ responses.
 3.3. Slack
  • Feature/Setting: Slack Bot with chat:write, chat:read scopes; set up Event Subscriptions for message events.
 3.4. Microsoft Teams
  • Feature/Setting: Bot Framework registration; Teams messaging extension for canned replies.
 3.5. Facebook Messenger
  • Feature/Setting: Messenger Platform webhook and Send API; set page subscription for messages.
 3.6. WhatsApp Business API
  • Feature/Setting: Set up webhook for incoming messages; reply with templated or session messages.
 3.7. Zendesk Chat
  • Feature/Setting: Add triggers for new chats; automate agent assignment and canned responses.
 3.8. Intercom
  • Feature/Setting: Operator bot for initial triage; Custom Bots to guide product/service queries.
 3.9. Drift
  • Feature/Setting: Playbooks for FAQ automation; Capture user data with Drift API.
 3.10. HubSpot Chatflows
  • Feature/Setting: Set up chatflows for automated replies; trigger workflows based on chat input.
 3.11. Google Dialogflow
  • Feature/Setting: Create intents for common questions; webhook fulfillment for dynamic answers.
 3.12. LiveChat
  • Feature/Setting: ChatBot plugin to automate first-level responses; API for lead handoff.
 3.13. Freshdesk Messaging
  • Feature/Setting: Set up automation scenarios for instant replies and ticket creation.
 3.14. Shopify Inbox
  • Feature/Setting: Automate greetings and product recommendations via FAQ templates.
 3.15. Telegram Bot API
  • Feature/Setting: Register bot, set webhook, handle message events for retail inquiries.
 3.16. Genesys Cloud
  • Feature/Setting: Architect Bot Flows to route and answer queries; connect to CRM.
 3.17. Salesforce Service Cloud
  • Feature/Setting: Einstein Bots for automated chat; enable Service Console channel integration.
 3.18. Tidio
  • Feature/Setting: Automate answers with chatbot editor; configure quick replies for product FAQs.
 3.19. Olark
  • Feature/Setting: Configure automation rules; set up canned response library.
 3.20. Telegram Business Platform
  • Feature/Setting: Bot API for structured messages; instant FAQs and appointment booking.

Benefits

 4.1. 24/7 consistent support for customer queries and issues.
 4.2. Increased lead conversion by fast response and automated data capture.
 4.3. Reduced staff workload for repetitive inquiries and basic support.
 4.4. Multi-platform reach: website, SMS, social, email, app.
 4.5. Data-driven insights from conversation logs to improve products and services.