Notification workflow for resolved and closed support tickets

Purpose

1. Automate notification workflows for every resolved or closed support ticket in the ladder supply wholesale business.

2. Ensure customers receive timely, automated updates via their preferred channels, increasing transparency and satisfaction.

3. Automatedly send internal alerts to teams for follow-up or archiving actions.

4. Automate documentation and compliance trails of customer interactions for audits and quality assurance.

5. Streamline and automate cross-platform communications between support, sales, and management teams.

Trigger Conditions

1. Automated trigger when support ticket status changes to "resolved" or "closed" in the ticketing system.

2. Trigger when post-resolution survey or feedback is requested.

3. Automation on manual override or re-opening of closed tickets.

Platform Variants

1. Zendesk

• Feature/Setting: Use Webhooks/Triggers API to automate sending notifications on ticket status update events.
  

2. Salesforce Service Cloud

• Feature/Setting: Configure Case Escalation Rules and Workflow Rules for automated email/SMS on case closure.
  

3. Freshdesk

• Feature/Setting: Scenario Automations to send alerts and integrate with third-party APIs when tickets resolve.
  

4. ServiceNow

• Feature/Setting: Notification module to automate sending messages using Notification Configurations on incident closure.
  

5. Jira Service Management

• Feature/Setting: Automation Rules to send notifications when issues are transitioned to "Done" (resolved/closed).
  

6. HubSpot Service Hub

• Feature/Setting: Workflow automation; automate tasks, emails, and in-app notifications on ticket status updates.
  

7. Microsoft Teams

• Feature/Setting: Incoming Webhook or Adaptive Cards for channel posts upon resolved or closed ticket events.
  

8. Slack

• Feature/Setting: Configure Slack Workflow Builder or Incoming Webhooks to automate posting closure notifications in channels.
  

9. Twilio SMS

• Feature/Setting: Automated SMS notifications using programmable SMS API triggered by ticket status.
  

10. WhatsApp Business API

• Feature/Setting: Automate push notifications via templates after resolved/closed tickets.
  

11. SendGrid

• Feature/Setting: Transactional Templates and Automation API for closing/resolution notification emails.
  

12. Mailgun

• Feature/Setting: Automated email notifications through Email API on support ticket closure.
  

13. Gmail API

• Feature/Setting: Automate sending personalized closure emails using SMTP or REST API.
  

14. Outlook 365

• Feature/Setting: Automate using Microsoft Graph API for message sending on support ticket resolution.
  

15. Zoho Desk

• Feature/Setting: Workflow Rules to automate email, SMS, and webhook notifications upon ticket status changes.
  

16. Intercom

• Feature/Setting: Automated series and event-based messaging for "resolved"/"closed" conversation events.
  

17. Pipedrive

• Feature/Setting: Workflow Automations to send automated notifications tied to support activity closure.
  

18. Monday.com

• Feature/Setting: Automate item status changes to trigger emails, push notifications, or integrations.
  

19. Asana

• Feature/Setting: Custom Rules to automate closure-based actions or external communications.
  

20. Trello

• Feature/Setting: Butler (automation) to automate notification cards, emails or webhook pushes on list changes.
  

21. Google Chat

• Feature/Setting: Incoming Webhook for posting automated support ticket resolution updates.
  

22. Microsoft Power Automate

• Feature/Setting: Build automated flows to connect ticketing systems, automate emails/SMS on closure.
  

23. Airtable

• Feature/Setting: Automate scripts or integrations to push notification on status field change to "Closed".
  

24. Telegram Bot API

• Feature/Setting: Send automated messages regarding ticket closures via bot notifications.
  

25. ClickUp

• Feature/Setting: Automation rules to trigger alerts, emails, or webhook notifications on resolved tickets.
  

Benefits

1. Ensures consistent, automated communication to all customers, boosting trust and retention.

2. Automates SLA tracking and escalations for unresolved or late-closed support tickets.

3. Reduces manual labor and risk of missed notifications, automating compliance documentation.

4. Automated transparency for management and audit teams in construction supplies industry.

5. Supports multi-channel, automatable scalability as the ladder supplier expands its wholesale operations.