Customer Engagement and CommunicationPurpose
1.2. Automates the dispatch of automated notifications to customers about points totals, rewards eligibility, and promotional offers.
1.3. Streamlines reward redemption, automates tracking for recurring customer activity, and automates incentives for engagement.
1.4. Automating personalized communication to increase return visits and maximize customer retention through automation.
Trigger Conditions
2.2. Customer check-in or completion of a game, automatedly logged.
2.3. A purchase at the facility’s café, shop, or for merchandise.
2.4. Referral events or customer anniversaries, automatedly recognized.
2.5. Threshold-based triggers—points level reached, time since last notification, automatedly scheduled campaigns.
Platform Variants
• Feature/Setting: Use Programmable Messaging API to automate reward notifications. Configure automated SMS templates.
3.2. SendGrid
• Feature/Setting: Automated email campaigns via Marketing Campaigns API; set up automated workflow for points updates.
3.3. Mailchimp
• Feature/Setting: Automate loyalty program campaigns via Customer Journeys; trigger emails/SMS on points milestones.
3.4. Slack
• Feature/Setting: Slack Bot API to automate team alerts on customer milestones for internal staff notification.
3.5. Salesforce
• Feature/Setting: Marketing Cloud Automation Studio to automatedly segment and notify customers; use Points Custom Object.
3.6. HubSpot
• Feature/Setting: Workflow Automation for automated loyalty emails/SMS; custom properties for points.
3.7. ActiveCampaign
• Feature/Setting: Automate email/SMS using Automations; tags for points/rewards triggers.
3.8. Klaviyo
• Feature/Setting: Flow Builder automates communication based on behavioral triggers and points data.
3.9. Shopify
• Feature/Setting: Automate loyalty via POS triggers using Shopify Flow; notify customers when rewards earned.
3.10. WooCommerce
• Feature/Setting: Automate emails using AutomateWoo, trigger on purchase or points change.
3.11. Google Sheets
• Feature/Setting: Scripts or Google Apps Script automates updates and triggers notifications on points accrual.
3.12. Zapier
• Feature/Setting: Workflow automator connects booking/point systems to notifications; set Zap for new points.
3.13. Pipedrive
• Feature/Setting: Automate reminders and emails via Workflow Automation on point accrual events.
3.14. Zendesk
• Feature/Setting: Triggers automatedly notify customers of rewards or points via support tickets.
3.15. Intercom
• Feature/Setting: Automated messages using Event Triggers as points or thresholds are met.
3.16. Microsoft Power Automate
• Feature/Setting: Configure flows to automate loyalty tracking from Dynamics 365 to Outlook SMS/Email.
3.17. Freshdesk
• Feature/Setting: Automated notifications to customers via scenario automations upon loyalty event detection.
3.18. Square
• Feature/Setting: Automate customer engagement triggers via Loyalty API—send SMS or email.
3.19. Notion
• Feature/Setting: Database automations using Notion API/scripts to update and notify users about points or rewards.
3.20. Facebook Messenger API
• Feature/Setting: Automate Messenger Bot to push loyalty updates, configure triggers for milestones.
3.21. WhatsApp Business API
• Feature/Setting: Automate sending loyalty points or rewards via programmatic WhatsApp notifications.
3.22. Constant Contact
• Feature/Setting: Use Automated Email Triggers for loyalty thresholds and reward notifications.
3.23. Typeform
• Feature/Setting: Automate follow-up notifications post-survey for feedback-based loyalty point awarding.
Benefits
4.2. Automates timely communication ensuring no milestone goes unnoticed by the customer.
4.3. Maximizes marketing ROI through targeted automated notifications based on real-time activity.
4.4. Streamlines operational efficiency by automating repetitive communication and reward management.
4.5. Automates growth of customer loyalty, driving higher repeat visit rates to the sports facility.