Purpose
1.2. Automator collects feedback, assigns categories (positive/negative/neutral), routes for internal review, and automates personalized responses.
1.3. Enables automated escalation of critical reviews to management and automating regular reporting on community sentiment and actionable insights.
Trigger Conditions
2.2. Review matches certain keywords indicating urgency (e.g., allergen, bad service, exceptional praise).
2.3. Automatedly receives review data via webhook, API, or notification email.
2.4. Scheduled interval check for new reviews to ensure no missed posts.
Platform Variants
- Review Notification API: Automates fetching new reviews; configure OAuth and set up review.watch.
3.2. Yelp Fusion API
- Business Reviews Endpoint: Automate fetching of latest reviews using business_id; schedule polling.
3.3. Facebook Graph API
- /{page-id}/ratings endpoint: Automates collection and response to reviews with Pages access token.
3.4. TripAdvisor Partner API
- Review Feed: Automates bulk retrieval; set up category filter for "restaurant" and "kosher" tags.
3.5. Trustpilot API
- Business Unit Reviews: Automates real-time webhook for review events.
3.6. OpenTable API
- Reviews endpoint: Automate pulling new diner feedback, use API Key authentication.
3.7. Zomato API
- /review endpoint: Automates review retrieval for specific restaurant_id.
3.8. Foursquare Places API
- Tips Endpoint: Automate fetching of new comments and opinions for a venue.
3.9. Instagram Graph API
- Mentions and Comments: Automator triggers on tagged post comments for engagement.
3.10. Twitter API v2
- Mentions Timeline: Automates monitoring tweets mentioning the restaurant handle.
3.11. Google Sheets API
- Read/Write Integration: Automates logging reviews and responses in a Google Sheet for tracking.
3.12. Slack API
- Incoming Webhooks: Automates sending alerts on new critical reviews to restaurant staff.
3.13. Zendesk Support API
- Ticket Creation: Automates creation of support tickets for negative review follow-ups.
3.14. Freshdesk API
- New Ticket via Email Channel: Automating complaint review tickets by keyword triggers.
3.15. Microsoft Teams Webhook
- Automated notifications to selected channel for team collaboration on responses.
3.16. HubSpot CRM API
- Contact Association: Automates linking reviews to existing customer profiles using email.
3.17. Twilio SendGrid API
- Automated email responses or acknowledgment to reviewers with templated feedback.
3.18. ActiveCampaign API
- Automated campaigns triggered by review sentiment for targeted follow-up.
3.19. Mailchimp API
- Reviewers tagged in automated post-review campaigns or update emails.
3.20. Zapier Webhooks
- Automate orchestrating multi-step reactions such as review reporting and escalation.
Benefits
4.2. Automatedly improves response time and consistency, enhancing customer trust and loyalty.
4.3. Automation eliminates manual surveillance, freeing staff for strategic tasks.
4.4. Enhances visibility into recurring issues and positive trends through automated dashboards and reports.
4.5. Automating review follow-ups ensures critical feedback is handled, boosting community sentiment and brand image.