Customer feedback requests post-purchase

Purpose

1.1. Automate post-purchase customer feedback requests for hawker stall operators to capture real-time sentiment, improve food and service quality, increase return visits, and inform loyalty programs.
1.2. Enable an automated engagement loop, reducing manual outreach while collecting valuable data for continuous improvement and customer retention in street food environments.
1.3. Systematically automate personalized outreach without staff intervention, ensuring consistent customer engagement with minimum operational friction.

Trigger Conditions

2.1. Automated trigger initiates once a sale is completed through POS, digital wallet, or QR payment.
2.2. Alternatively, automate via digital order confirmations, receipt generation, or customer check-in/logout on Wi-Fi captive portals.
2.3. Custom logic trigger: automate a delay (e.g., 30 minutes post-purchase) to optimize timing for maximum completion rates.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automated SMS via Message API; configure message body, recipient from sale record, and timing in automation workflow.
3.2. SendGrid
• Feature/Setting: Transactional email with pre-built feedback template sent via API; automate recipient mapping from sales data.
3.3. Mailchimp
• Feature/Setting: Triggered email campaign; configure via Automation > Customer Journey, set e-commerce event as entry point.
3.4. WhatsApp Business API
• Feature/Setting: Automated post-purchase feedback template message; schedule and send using programmed API endpoint.
3.5. Slack
• Feature/Setting: Auto-post feedback reminders into team channels via Incoming Webhooks for internal follow-up.
3.6. Zapier
• Feature/Setting: Automate feedback request workflow; trigger on new transaction record, action across preferred channel (email/SMS).
3.7. Google Forms
• Feature/Setting: Pre-filled feedback form links embedded in automated messages via Forms API, tracking responses programmatically.
3.8. Facebook Messenger Platform
• Feature/Setting: Automate chatbot to send feedback prompt upon detecting purchase event via Messenger API.
3.9. HubSpot CRM
• Feature/Setting: Workflow automation for feedback request emails triggered by new deal or contact activity.
3.10. ActiveCampaign
• Feature/Setting: Automate feedback sequence post-purchase using Automation Builder and site integration API.
3.11. SurveyMonkey
• Feature/Setting: Automated survey invitations sent using SurveyMonkey API on completion of transaction.
3.12. Intercom
• Feature/Setting: Automated messenger chat with feedback form post-purchase, configured through event-based automation.
3.13. Customer.io
• Feature/Setting: Automated behavioral email workflow linking to a feedback survey; segment based on product purchased.
3.14. Shopify
• Feature/Setting: Automate post-purchase feedback email using Shopify Flow and Email API, or 3rd-party app integration.
3.15. Typeform
• Feature/Setting: API-generated feedback form links auto-sent via preferred channel upon completed sale event.
3.16. Klaviyo
• Feature/Setting: Automate flows triggered by “Placed Order” event; dynamic feedback requests with deep personalization.
3.17. Zendesk
• Feature/Setting: Automate ticket open with feedback survey sent to customer email via Triggers and Zendesk API.
3.18. Telegram Bot API
• Feature/Setting: Automate feedback request message sent to users via Telegram bot upon order confirmation webhook.
3.19. Microsoft Power Automate
• Feature/Setting: Sale event as trigger for automated multi-channel feedback request (email, SMS, chat) using HTTP Actions.
3.20. Salesforce
• Feature/Setting: Automate feedback follow-up tasks and survey links sent through Workflow Rules and Process Builder.
3.21. Pabbly Connect
• Feature/Setting: Configure workflow to automate sending of feedback surveys through SMS or email automatically post-purchase.
3.22. Freshdesk
• Feature/Setting: Automate post-purchase feedback emails or tickets using scenario automations.

Benefits

4.1. Automates collection of structured feedback, reducing manual outreach and missed opportunities.
4.2. Enables timely, automated customer engagement to foster loyalty and improvements.
4.3. Integrates seamlessly into existing sales channels, automating follow-ups across email, SMS, chat, or social messaging.
4.4. Feedback collection becomes automatable, scalable, and data-driven for continual optimization.
4.5. Automatedly delivers insights to management, automating action on negative feedback or low scores for service recovery.
4.6. Enhances customer experiences by automating personalized outreach, creating competitive differentiation.