Customer Engagement & CommunicationPurpose
1.2. Reduce no-shows by proactively reminding customers of upcoming booked sessions at the aquatic facility’s diving section.
1.3. Seamlessly integrate automated notifications into existing customer engagement workflows, covering SMS, email, messaging apps, and calendar invites.
1.4. Centralize booking notification tracking and maintain a record of all communications for service quality assurance and compliance.
1.5. Enable personalized, branded messages while scaling communication with minimal manual staff intervention.
Trigger Conditions
2.2. Modifications or cancellations to an existing diving pool booking.
2.3. Pre-set threshold before the session (e.g., 24h/2h before start).
2.4. Customer opt-in for reminders during booking process.
2.5. Booking status change flagged in property management or scheduling software.
Platform Variants
• Feature/Setting: Configure programmable SMS API; trigger on booking events to send templated texts.
3.2. SendGrid
• Feature/Setting: Transactional email API; auto-generate personalized email confirmations/reminders.
3.3. Mailgun
• Feature/Setting: Automated event-based email sending; use booking data as trigger.
3.4. WhatsApp Business API
• Feature/Setting: Interactive reminders via WhatsApp; configure message templates and customer opt-ins.
3.5. Slack API
• Feature/Setting: Direct notification to client or staff channels for confirmation delivery confirmation.
3.6. Google Calendar API
• Feature/Setting: Auto-create and share event invites for booking time slots with reminders enabled.
3.7. Microsoft Outlook/Graph API
• Feature/Setting: Auto-invite to scheduled booking time; trigger reminders via calendar notifications.
3.8. Firebase Cloud Messaging
• Feature/Setting: Push notifications to customer mobile apps on booking or reminder schedule.
3.9. HubSpot
• Feature/Setting: Deal pipeline automation to trigger confirmation/reminder workflows via email or SMS.
3.10. Salesforce
• Feature/Setting: Marketing Cloud Journey Builder; automate booking communication touchpoints.
3.11. ActiveCampaign
• Feature/Setting: Automations for conditional email/text reminders post-reservation.
3.12. Zendesk
• Feature/Setting: Trigger ticket/email alert on booking; automate follow-ups and closure once attended.
3.13. Intercom
• Feature/Setting: Automated chat/message reminders and confirmations using outbound rules.
3.14. Zoho CRM
• Feature/Setting: Workflow rules to initiate confirmation/reminder emails or SMS per booking event.
3.15. Pabbly Connect
• Feature/Setting: Set up workflows linking booking app triggers to messaging/email actions.
3.16. Plivo
• Feature/Setting: SMS/text reminders configured through messaging API.
3.17. Telegram Bot API
• Feature/Setting: Auto-send booking details and reminders to users via bot automation.
3.18. Viber REST API
• Feature/Setting: Messaging campaign setup for confirmations/reminders targeted by user data.
3.19. Line Notify
• Feature/Setting: Push booking notification and reminders to customer’s Line account.
3.20. ClickSend
• Feature/Setting: Multi-channel (SMS, email, voice) automation for confirmations and follow-up reminders.
3.21. Facebook Messenger Platform
• Feature/Setting: Messenger bot sends booking status updates as chat messages.
3.22. SMSGlobal
• Feature/Setting: Configure automated SMS triggers from booking system via API.
3.23. Aircall
• Feature/Setting: VoIP system sends automated booking-related voice reminders or SMS confirmations.
3.24. Monday.com
• Feature/Setting: Automation recipes trigger emails/notifications on booking item change.
Benefits
4.2. Customizable touchpoints for improved customer satisfaction and reduced no-shows.
4.3. Multichannel capability meets customers on their preferred platform.
4.4. Detailed analytics and campaign monitoring drive service improvement.
4.5. Scalable with seasonal demand fluctuations and centrally managed for compliance.