Automated emergency alerts for facility closures or incidents

Purpose

1.1. Instant delivery of alerts to staff, patrons, and stakeholders regarding sudden pool closures, health or safety incidents, equipment failures, or external emergencies affecting an acrobatic diving pool.
1.2. Ensure real-time communication for maximum safety, compliance, and reduction of operational risks.
1.3. Maintain trust and transparency with pool users through timely updates via preferred communication channels (SMS, email, voice, push, social media, in-app, etc.).

Trigger Conditions

2.1. Automated detection by facility management software (e.g. water quality breach, sensor alert, unauthorized access).
2.2. Manual input by authorized staff from a dashboard or mobile app (e.g. confirmed safety incident, actionable weather alert).
2.3. Scheduled events (e.g. planned maintenance, training exercises).
2.4. Integration with public alert APIs (e.g. local government emergency broadcasts).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging API; configure event-based SMS sends (sample: set webhook URL to trigger SMS in response to sensor alerts).

3.2. SendGrid
• Feature/Setting: SMTP/API email send; sample: auto-generate closure emails from template, triggered via webhook integration.

3.3. Slack
• Feature/Setting: Incoming Webhooks; configure #alerts channel to receive automated posts on incident detection.

3.4. Microsoft Teams
• Feature/Setting: Teams Connector/API; auto-post incident message cards in designated teams channels.

3.5. PagerDuty
• Feature/Setting: Events API v2; configure alerts to on-call or facility teams for incident escalation.

3.6. Pushover
• Feature/Setting: Messages API; deliver instant push notifications to subscribed devices on trigger event.

3.7. Firebase Cloud Messaging (FCM)
• Feature/Setting: Cloud Messaging API; send push to users’ mobile app for closure/emergency notices.

3.8. Mailgun
• Feature/Setting: RESTful Messages API; automated transmission of branded notification emails from closure templates.

3.9. WhatsApp Business API
• Feature/Setting: Messages API; auto-send incident briefings to opted-in customer groups.

3.10. Telegram Bot API
• Feature/Setting: sendMessage method; configure bot to broadcast pool alerts to public/private groups.

3.11. Discord
• Feature/Setting: Webhooks; auto-notify server channels about closure or incident via HTTP requests.

3.12. Zoom Chat
• Feature/Setting: Chatbot API; post facility alerts directly into meeting or chat spaces used by staff.

3.13. Amazon SNS
• Feature/Setting: Publish API; route alerts to SMS, email, or Lambda for further escalation action.

3.14. Cisco Webex
• Feature/Setting: Webex Messages API; send automated alerts to user groups and dedicated rooms.

3.15. Signal API
• Feature/Setting: Signal-cli or supported bridge; programmatic alert push to device groups.

3.16. Facebook Messenger Platform
• Feature/Setting: Send API; broadcast emergency notifications to subscribed Messenger contacts.

3.17. OneSignal
• Feature/Setting: Notifications API; automate delivery of rich push notifications to app users.

3.18. Bitrix24
• Feature/Setting: Workflow Automation; auto-dispatch incident alerts to all company app users.

3.19. Google Chat
• Feature/Setting: Google Chat API/webhooks; post messages to specified chat spaces.

3.20. SMS Gateway API (e.g., Nexmo/Vonage)
• Feature/Setting: SMS REST API; configure auto-send to registered mobile recipients on alert triggers.

Benefits

4.1. Rapid, multi-channel communication during crises limits confusion and ensures safety compliance.
4.2. Automation eliminates notification delays and reduces manual coordination load.
4.3. Supports traceable audit trail for compliance, incident reporting, and stakeholder transparency.
4.4. Adaptable configuration tailors response for different incident profiles and recipient preferences.
4.5. Enhances customer satisfaction with responsive, reliable communication during unforeseen events.