Pre-arrival safety guideline communications

Purpose

1.1. Proactively deliver detailed safety guidelines and site-specific instructions to participants before arrival at the acrobatic diving pool, ensuring compliance, risk reduction, enhanced experience, and streamlined operations.
1.2. Automate dissemination of facility, health, and emergency procedures to guests, guardians, and group leaders, tailored to booking data and role (e.g., diver, chaperone, organizer).
1.3. Ensure regulatory documentation is acknowledged and any waivers are completed digitally prior to session.
1.4. Achieve targeted, omnichannel communication (SMS, email, in-app, voice) based on user preferences and historical engagement.

Trigger Conditions

2.1. New booking created or deposit received for a diving session.
2.2. Scheduled event approaches (e.g., 48 hours before arrival).
2.3. Change in facility safety protocols.
2.4. Participant list finalized or updated.
2.5. Recurrence/returning guest with updated eligibility or guideline requirements.

Platform Variants

3.1. Twilio SMS
• Feature: SMS API — Configure message body with safety content, trigger via webhook on booking.
3.2. SendGrid
• Feature: Transactional Email API — Set automation to email pre-arrival info; customize dynamic fields for recipient and activity date.
3.3. Mailchimp
• Feature: Automation workflows — Set-up audience segmentation and scheduled guideline drip for group organizers.
3.4. WhatsApp Business API
• Feature: Send Message endpoint — Program template message and send on participant creation.
3.5. Slack
• Feature: Incoming Webhooks — Deliver notifications to staff channels when participant confirms guideline reading.
3.6. HubSpot
• Feature: Workflow Automation — Trigger guideline email and track opens per contact property.
3.7. ActiveCampaign
• Feature: Email & SMS automation — Timed safety comms workflows for all registered participants.
3.8. Zoho CRM
• Feature: Email Automation — Auto-email guideline document to contacts linked to diving event.
3.9. Microsoft Power Automate
• Feature: Pre-built flows — Schedule Teams/Outlook reminders with safety attachments for both staff and guests.
3.10. Google Workspace
• Feature: Apps Script — Mail Merge event date + Google Docs of guidelines to guest list.
3.11. Salesforce
• Feature: Process Builder/Flow — Rule-driven safety comms sent to participant emails and mobile.
3.12. MessageBird
• Feature: Omni-channel Flow Builder — Deliver SMS, WhatsApp, or voice calls with safety content.
3.13. Intercom
• Feature: Campaigns — Trigger in-app and email onboarding with safety procedures to confirmed bookings.
3.14. Zendesk
• Feature: Triggers & Automations — Dispatch prewritten guide when ticket with diving event type opened.
3.15. Pipedrive
• Feature: Workflow Automation — Email workflow upon "Event Confirmed" stage in pipeline.
3.16. Constant Contact
• Feature: Email Series — Scheduled guideline reminders to segmented diving cohort.
3.17. Viber Business Messages
• Feature: API Send — Broadcast guideline message template to guest mobile numbers on file.
3.18. ClickSend
• Feature: SMS Campaign — Automated scheduling based on booking database trigger.
3.19. Marketo
• Feature: Smart Campaigns — If participant registers, send multi-step safety communications.
3.20. Aircall
• Feature: Automated Call Campaign — Pre-recorded guideline call initiated to guest numbers pre-event.
3.21. DocuSign
• Feature: API Envelope Send — Deliver digital waivers embedded with guideline summary for remote signature.

Benefits

4.1. Increases guest preparedness and comprehension of safety requirements before arrival.
4.2. Reduces onsite processing time and bottlenecks.
4.3. Ensures legal and regulatory compliance with digital traceability of communication and acknowledgements.
4.4. Minimizes incident rates via targeted, timely, and accessible guidance across preferred channels.
4.5. Enables scalable, hands-off operation for staff while maintaining high-touch service standards.