Customer Engagement & CommunicationPurpose
1.2. Automate hold, clearance, and fallback communication, ensuring fast customer reallocation during peak pool usage.
1.3. Capture real-time status of bookings, reduce manual communication, and maximize pool slot utilization for aquatic facilities.
1.4. Maintain engagement by providing seamless, timely notifications and confirmations to interested parties.
Trigger Conditions
2.2. Waitlist activation or new customer added to waitlist queue.
2.3. Manual admin override for urgent slot allocation.
2.4. Customer response window (e.g., respond within 15 minutes to claim slot).
Platform Variants
3.1. Twilio SMS
• Feature: Programmable Messaging
• Configuration: Set webhook to trigger SMS API (POST /Messages) to next waitlist customer on slot open.
3.2. SendGrid
• Feature: Transactional Email API
• Configuration: Use dynamic template (POST /mail/send) triggered by booking slot vacancy event.
3.3. Slack
• Feature: Incoming Webhooks
• Configuration: Notify internal staff channel via POST to webhook URL when waitlist action is taken.
3.4. Mailchimp
• Feature: Automated Audience Journey
• Configuration: On slot open, trigger email journey to specific waitlist tagged contacts.
3.5. Pusher
• Feature: Channels API
• Configuration: Trigger real-time web push to active web clients on waitlist.
3.6. Firebase Cloud Messaging
• Feature: Push Notifications
• Configuration: Fire notification to mobile app users in waitlist segment on slot open.
3.7. WhatsApp Business API
• Feature: Send Text Message
• Configuration: Trigger outbound template message to waitlist via POST /messages.
3.8. Microsoft Teams
• Feature: Connectors
• Configuration: Push message to guest services team for manual intervention if no waitlist response.
3.9. Google Calendar
• Feature: Calendar Events API
• Configuration: On slot available, auto-add event invitation to next waitlist customer's calendar.
3.10. HubSpot
• Feature: Workflow Automation
• Configuration: Automated email or in-app alert to waitlisted contacts on booking change.
3.11. Zapier
• Feature: Automation Workflow
• Configuration: Detect booking change in scheduling app, trigger multi-channel notification.
3.12. ActiveCampaign
• Feature: Automated Campaign
• Configuration: Email/SMS campaign triggered by tag or custom event for slot availability.
3.13. AWS SES
• Feature: SendEmail Action
• Configuration: Template-driven email to waitlist on slot open via API.
3.14. Intercom
• Feature: Event-triggered Messages
• Configuration: Targeted outbound message to user in waitlist group.
3.15. Discord
• Feature: Webhook Notifications
• Configuration: Alert staff or member channels on available spot and waitlist response.
3.16. Salesforce
• Feature: Process Builder
• Configuration: Custom notification or task for next-in-line contact upon cancellation event.
3.17. Telegram Bot API
• Feature: sendMessage
• Configuration: Direct push message to user or group via bot to claim available slot.
3.18. Calendly
• Feature: Webhooks
• Configuration: On cancellation, trigger notification to next waitlist participant.
3.19. Microsoft Outlook
• Feature: Calendar REST API
• Configuration: Auto-send meeting invite to waitlist customer for open slot.
3.20. Zoom
• Feature: Meeting Registration API
• Configuration: Register waitlist user and email confirmation on spot clearance.
3.21. Cisco Webex
• Feature: Meetings API
• Configuration: Request waitlist participant registration upon slot becoming available.
Benefits
4.2. Enhances customer satisfaction by minimizing delays and manual follow-ups.
4.3. Ensures transparency and fairness in slot allocation for high-demand facilities.
4.4. Frees staff from routine communication tasks, allowing for higher value service focus.
4.5. Captures analytics on waitlist conversions and customer engagement frequency.