Customer feedback collection after dining

Purpose

1.1. Automate the collection of post-visit customer feedback for izakaya restaurants to improve service, gather insights for menu optimization, and enhance customer engagement.
1.2. Enable automated feedback requests using multiple channels following each dining experience for actionable, real-time data capture.
1.3. Automating this process increases consistency, provides timely results, helps identify satisfaction trends, and streamlines response management.

Trigger Conditions

2.1. Automated trigger after customer bill is closed or marked as “paid” in POS system.
2.2. Alternative automation through dine-in reservation completion timestamp.
2.3. Automate trigger via QR code scan associated with the table on order completion.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging API
• Automation: Send automated SMS feedback request post-payment
• Sample: Configure trigger webhook, compose template SMS
3.2. SendGrid
• Feature: Marketing Campaigns API
• Automation: Dispatch automated feedback request email
• Sample: Trigger automation with event-driven mail send
3.3. Mailchimp
• Feature: Automated Email Workflows
• Automation: Automated campaign on data entry to audience list
• Sample: Set up “thank you” automation with survey link
3.4. WhatsApp Business API
• Feature: Automated Message Triggers
• Automation: Automated WhatsApp feedback requests
• Sample: Outbound templated messages post-reservation
3.5. Slack
• Feature: Incoming Webhooks
• Automation: Automated notification to staff on new feedback
• Sample: Configure feedback channel, webhook integration
3.6. SurveyMonkey
• Feature: Survey Invitation API
• Automation: Distribute survey via automated email/SMS
• Sample: Generate unique links and automate sendout
3.7. Google Forms
• Feature: Forms API
• Automation: Automated form link generation and delivery
• Sample: Merge guest info, send via chosen channels
3.8. HubSpot
• Feature: Feedback Workflows
• Automation: Post-dine automatable email with embedded feedback
• Sample: Set workflow goal as “post-visit feedback request”
3.9. Zoho CRM
• Feature: Automated Email Sequences
• Automation: Move customer to feedback automation pipeline
• Sample: Sequence triggers on status change in CRM
3.10. Facebook Messenger API
• Feature: Automated Message Broadcast
• Automation: Automate personalized message after check-out
• Sample: Set template and trigger through webhook
3.11. Typeform
• Feature: Auto-Invite API
• Automation: Automate survey link distribution, collect structured feedback
• Sample: Form autofill and automated email links
3.12. Intercom
• Feature: Post-Event Messaging
• Automation: In-app message or email after checked-out
• Sample: Workflow trigger post-visit event
3.13. Salesforce
• Feature: Journey Builder
• Automation: Automatable customer journeys triggering feedback email
• Sample: Define journey, automate with payment event
3.14. ActiveCampaign
• Feature: Automation Builder
• Automation: Automated feedback request emails or SMS
• Sample: Automated triggers on contact update
3.15. Outlook 365
• Feature: Mail Flow Rules
• Automation: Automated feedback request sent via email rules
• Sample: Rule triggers on email/log-based actions
3.16. GMail API
• Feature: Automated Send
• Automation: Automator sends personalized feedback emails
• Sample: Script triggers on schedule/payment data
3.17. Zendesk
• Feature: Automated Ticket Generation
• Automation: Automated feedback tickets on visit end
• Sample: Ticket workflow starts on event
3.18. Viber Bots API
• Feature: Outbound Messaging
• Automation: Automate sending of survey links via Viber
• Sample: Bot triggers from payment webhook
3.19. Microsoft Teams
• Feature: Incoming Webhooks
• Automation: Automated team notification on negative feedback
• Sample: Webhook triggers with escalation logic
3.20. WeChat Work
• Feature: Message Automation API
• Automation: Automated survey or message delivery post-dine
• Sample: Configurable triggers for dining end events

Benefits

4.1. Automating feedback collection ensures rapid collection of customer insights and reduces manual labor.
4.2. Automation across diverse platforms amplifies response rates and captures more actionable data.
4.3. Automated survey triggers are highly timely, boosting customer satisfaction and loyalty.
4.4. Automator logic increases staff awareness of feedback, allowing for real-time service improvement.
4.5. Automatable workflow ensures consistency and reliability in post-dine customer engagement.
4.6. Automated analysis options enable data-driven improvements in menu, ambiance, and service quality.