Customer satisfaction surveys distribution

Purpose

1.1. Automate the entire workflow of gathering authentic customer feedback for Japanese sweets restaurants, streamlining the post-visit engagement via multi-platform survey distribution.
1.2. Automator sends tailored customer satisfaction surveys automatedly after dine-in, online orders, event participation, and loyalty redemptions.
1.3. Enable continuous, automation-driven improvement of service by analyzing data collected from automated customer engagement campaigns.
1.4. Drive customer retention, satisfaction, and social proof for Japanese desserts by automating survey collection at optimal interaction touchpoints.

Trigger Conditions

2.1. Automate survey dispatch post-payment confirmation (POS/integration event).
2.2. Schedule automated survey delivery X hours after reservation conclusion.
2.3. Trigger automation via completed online order workflow.
2.4. Initiate survey automation post loyalty program redemption.
2.5. Automator can use manual trigger for special events or VIP segments.

Platform variants

3.1. Twilio SMS
• API: Send SMS — Automate survey link dispatch with custom sender ID; set up SMS webhook for responses.
3.2. SendGrid
• API: Single Send Mail — Automate personalized email survey campaigns via transactional template, dynamic fields.
3.3. SurveyMonkey
• Feature: Create Collector API — Auto-generate unique survey links, automate distribution via email/SMS integration.
3.4. Google Forms
• Feature: Forms API — Automate creation/distribution of unique form URLs; connect response spreadsheet.
3.5. Typeform
• API: Create Response URL — Automated survey link generation and auto-emailing to customers post-visit.
3.6. Mailchimp
• API: Campaigns — Automate sending survey campaign, segment by visit type, trigger via API or webhook.
3.7. WhatsApp Business API
• Feature: Send Message Automation — Send automated survey invites via WhatsApp template messages.
3.8. HubSpot
• Feature: Workflows Automation — Automate survey email sequence based on CRM triggers/events.
3.9. Slack
• API: chat.postMessage — Automator for internal feedback or automated guest notifications for surveys.
3.10. Airtable
• Feature: Automations — Upon record creation (visit), send automated survey invite email/SMS.
3.11. Microsoft Power Automate
• Feature: Automated Flow — Deploy survey distribution flows across Teams, Outlook, or SMS.
3.12. Zoho Survey
• API: Send Survey — Automate serialized invitations linked to personalized fields.
3.13. Klaviyo
• Feature: Flows — Automate segmentation-driven survey delivery post-purchase or visit.
3.14. Zendesk
• API: Ticket Solved Trigger — Automate survey sending on ticket closure or feedback needed.
3.15. Salesforce Marketing Cloud
• API: Journey Builder — Automate post-interaction satisfaction surveys via SMS/email.
3.16. Freshdesk
• Feature: Automations — Trigger survey after customer query resolution or support ticket closure.
3.17. ActiveCampaign
• API: Automations — Automated survey trigger (email/SMS) post-transaction or event.
3.18. Facebook Messenger API
• Feature: Send Template Messages — Automate in-channel survey links after visit/event.
3.19. Intercom
• Feature: Auto Messages — Automate survey dispatch using event-based triggers.
3.20. Constant Contact
• API: Automated Series — Setup automated satisfaction survey follow-up series per customer group.
3.21. Telegram Bot API
• Feature: sendMessage — Bots automate customer survey invitations on restaurant interaction events.
3.22. Qualtrics
• API: Distributions — Automate survey scheduling and distribution directly integrated to POS or CRM.

Benefits

4.1. Automator delivers surveys at the optimal moment, maximizing response rates for Japanese sweets dining.
4.2. Automation eliminates human effort, ensures every guest experience is measured automatically.
4.3. Automating feedback cycles accelerates improvement in dessert offerings and service.
4.4. Automated reporting enables real-time insights for management and marketing.
4.5. Automation enhances brand value by demonstrating guest-centric, innovation-driven engagement.