Notification of order readiness for pick-up/takeaway orders

**Purpose**

1.1. Automate the customer notification process when take-away orders are ready, ensuring timely and consistent communication.
1.2. Automating alerts removes manual intervention, reduces human error, and enhances customer experience for North Indian restaurants.
1.3. The automation can trigger multi-channel notifications, automating SMS, emails, push notifications, app alerts, or WhatsApp messaging.
1.4. Optimizes operational efficiency, boosts engagement, and establishes reliable, automatable communications with customers.

**Trigger Conditions**

2.1. Order status marked as “Ready for Pick-Up” in POS, ordering app, or kitchen management system.
2.2. Automated time-triggered notifications if order remains uncollected after a set interval.
2.3. Manual override by staff, which can activate automated notifications in bulk or singly.

**Platform Variants**

3.1. **Twilio SMS**
• Feature/Setting: Automate sending SMS using Twilio Programmable Messaging API; webhook triggers on order status change.
• Sample: Configure automation with `POST /Messages` endpoint on order-ready event.

3.2. **Plivo**
• Feature/Setting: Use Plivo SMS API for automated notifications; configure “Send SMS” action.
• Sample: Trigger automation with `POST /v1/Account/{auth_id}/Message/` API call.

3.3. **SendGrid**
• Feature/Setting: Automate transactional emails using the SendGrid v3 API.
• Sample: Connect via `POST /mail/send` endpoint.

3.4. **Mailgun**
• Feature/Setting: Automate automated email alerts through Mailgun’s `/messages` API.
• Sample: Setup webhook and integration to trigger order readiness notification.

3.5. **Firebase Cloud Messaging (FCM)**
• Feature/Setting: Use FCM to send automated app push notifications to customers.
• Sample: Trigger automation via `send()` method with payload.

3.6. **Pusher**
• Feature/Setting: Automate real-time in-app push alerts for order status change.
• Sample: Use `trigger()` function in Pusher Channels API for notification automation.

3.7. **OneSignal**
• Feature/Setting: Send automated mobile or web push notifications; configure via OneSignal API.
• Sample: Use `POST /notifications` endpoint on event trigger.

3.8. **WhatsApp Business API**
• Feature/Setting: Automate sending WhatsApp template messages after order is ready.
• Sample: Configure with `messages` POST endpoint and automate on event.

3.9. **Slack**
• Feature/Setting: Automated posting to Slack channels for staff alerts or customer notification bots.
• Sample: Use `POST /chat.postMessage` to automate notifications.

3.10. **Microsoft Teams**
• Feature/Setting: Automated bot messages to customers/staff via Teams Messaging API.
• Sample: Configure card notifications using Bot Framework.

3.11. **Zapier**
• Feature/Setting: Automated multi-platform notification workflows based on triggers from POS or forms.
• Sample: Setup “New Order Ready” trigger linked to SMS or Email action.

3.12. **Shopify Flow**
• Feature/Setting: Automate notification emails or SMS for Shopify POS order events.
• Sample: Use “Order Ready” event automation flow.

3.13. **HubSpot**
• Feature/Setting: Automate CRM-triggered emails or SMS via workflows on order status update.
• Sample: Configure if/then automation for status “Ready”.

3.14. **Klavyio**
• Feature/Setting: Set up automator flows for order readiness via SMS or email.
• Sample: Automatedly trigger via “Order Ready for Pickup” event.

3.15. **MessageBird**
• Feature/Setting: Use automated SMS, WhatsApp, and Voice APIs for multi-channel notification.
• Sample: Setup “Send Message” scenario for order automation.

3.16. **Infobip**
• Feature/Setting: Automator for SMS, email, and chat apps with order-ready triggers.
• Sample: Configure automated campaign for “Ready for Pickup” status.

3.17. **ActiveCampaign**
• Feature/Setting: Email/SMS campaign automation based on order pipeline status.
• Sample: Use “Order Ready” tag to launch automation sequence.

3.18. **Salesforce Marketing Cloud**
• Feature/Setting: Automate multi-channel notifications based on order records.
• Sample: Trigger journey via automation studio by order-ready flag.

3.19. **WhatsApp Cloud API**
• Feature/Setting: Direct automated WhatsApp message send on trigger.
• Sample: Automation using `/v14.0/{{Phone-Number-ID}}/messages` endpoint.

3.20. **Viber Business Messages**
• Feature/Setting: Automate Viber messages using Business Message API for order pick-up readiness.
• Sample: Automated sending through the `send_message` REST interface.

**Benefits**

4.1. Automation reduces staff workload, freeing them for high-value tasks.
4.2. Delivers consistent and timely customer communication, automating routine updates.
4.3. Improves reliability by automating reminders and reducing missed pickups.
4.4. Enhances customer satisfaction with proactive, automatable engagement.
4.5. Streamlines operations with scalable, automated notification workflows for any order volume.