Automated collection of customer feedback post-visit or delivery

Purpose

1. Automate post-visit or delivery customer feedback collection to increase response rates, drive actionable insights, and improve customer engagement for Armenian restaurants.

2. Enable real-time, automated customer satisfaction evaluation, issue detection, and loyalty program optimization through structured follow-up.

3. Automate responses across multiple communication channels for maximized reach and workflow efficiency.

Trigger Conditions

1. Automatedly trigger after order completion, table closing, or delivery confirmation via POS, online ordering, or delivery management API event.

2. Automate on customer check-out in-house, or once third-party delivery (e.g., DoorDash, Uber Eats) confirms order delivered.

3. Automate after waitstaff or manager marks reservation/visit as finished in CRM or POS.

Platform Variants

1. Twilio SMS

• Feature/Setting: Messaging API “Send Message” — automate SMS for survey link sending post-event; sample: set to trigger on POS “order complete”.
  

2. SendGrid

• Feature/Setting: “Send Email” API — automate email feedback request; configure automated send on event notification.
  

3. Mailchimp

• Feature/Setting: Campaign Automation — automates post-visit segmentation and feedback survey sendout via email journey.
  

4. SurveyMonkey

• Feature/Setting: Collect Responses API — automate survey distribution and link generation per customer visit.
  

5. Typeform

• Feature/Setting: Webhooks — automates sending personalized Typeform links for feedback.
  

6. Zapier

• Feature/Setting: Automation Zaps — automates workflow to catch trigger and connect to mail, SMS, or survey platform.
  

7. Google Forms

• Feature/Setting: Apps Script Automation — automates custom email with feedback form link post-visit.
  

8. HubSpot

• Feature/Setting: Workflow Automation — automates customer list segmentation and feedback emails post-interaction.
  

9. Salesforce

• Feature/Setting: Process Builder — automate feedback request emails or SMS upon opportunity “closed” status.
  

10. Freshdesk

• Feature/Setting: Automations — automate post-ticket closure feedback survey sendout.
  

11. Zendesk

• Feature/Setting: Triggers — automate survey/feedback request after support ticket is resolved following a visit/order.
  

12. ActiveCampaign

• Feature/Setting: Automation — automates post-purchase workflows for feedback and loyalty program enrollment.
  

13. WhatsApp Business API

• Feature/Setting: Automated Message Template — automates post-visit survey URL via WhatsApp.
  

14. Viber Business Messages

• Feature/Setting: Post-visit engagement message with feedback link, automated via API.
  

15. Facebook Messenger API

• Feature/Setting: Automated Messaging — automates post-transaction feedback prompts via Messenger.
  

16. Klaviyo

• Feature/Setting: Flows — automates triggered feedback flows via email or SMS.
  

17. Google Sheets

• Feature/Setting: App Script or Automation; automate row addition and workflow dispatch for every completed order.
  

18. Slack

• Feature/Setting: Workflow Builder; automate internal notifications if negative feedback is received for instant actioning.
  

19. Intercom

• Feature/Setting: Campaigns & Automation; automates follow-up and survey delivery sequences via chat or email.
  

20. Shopify Flow

• Feature/Setting: Automates feedback request emails post-transaction in online store for Armenian food pickup/delivery.
  

21. Trello

• Feature/Setting: Automation rules (Butler); automates task creation for management follow-up on low-rated feedback.
  

Benefits

1. Automates real-time and consistent customer feedback loops for Armenian restaurants.

2. Increases response rates via multi-channel automation and personalization.

3. Automates detection of critical issues for timely management action.

4. Enhances loyalty program management by automating insights-driven engagement.

5. Streamlines reporting and analytics by automatedly centralizing feedback data.